" I am 60 years old and I have never been treated better when buying anything in my life as I was when I bought a motorcycle from Longhorn."

"I just retired after 23 1/2 years in the U.S. Navy, I wanted a new toy that my wife and I could discover each other all over and grow younger with. Steve Anthony was "TOP NOTCH" along with the rest of the crew at the dealership. I have a 09 Roading and a wife who smiles at the name "My new Biker _itch". THANK YOU so very much. Desi Garrigan"

"Listen up people! Longhorn H-D knows how to treat customers. They do not assume they have your business, they earn your business by the friendly and knowledgeable staff who treat you like a friend or family member, not some statistic with a wallet. Longhorn H-D ought to be cloned by all dealerships and businesses that don't understand customer service in this country...they need to send their staff to Longhorn to get training! I bought an 08 Dyna Super Glide Custom from Steve Anthony who spent days locating the color I really wanted, and never pushed me to buy another color just because it was in the showroom. Customer satisfaction down to the color of the bike! Management, sales, service, parts, clothing...just superior service and people thoughout that modern and large facility. Oh, and they even put prices on their new bikes instead of forcing you to find a salesman to ask, and then face high pressure sales tactics. You can actually browse inventory at Longhorn without being brow-beaten by salesmen like at other dealerships. But at Longhorn there is always someone nearby who is pleasant and knowledgeable to ask questions, and they don't make you feel guilty about asking questions. Anyone I encounter looking to buy a Harley will be referred to Longhorn. Dan K, Arlington Tx."

"After going back and forth for a couple of years I decided to purchase a new Harley. Dealing with your dealership was a pleasant surprise. From the sales department to the service deptartment everyone was super friendly and very helpful. I want to put out a special thanks to Chuck for putting up with my ass while picking out my bike and all the accesseories I wanted to put on it. Your the best Bro!!! Thanks again everyone, I will definately recommend your dealership to anyone who asks. Derle Lambert"

"Our Purchase of 2 used bikes seemed to take forever, but Chuck stayed right with us. I'm not sure he would take a quick customer instead of going to lunch. We closed the store with all still hungry. Chuck is tops in our book. "

"Thanks for everything. Steve is a great saleman,and took great care of me. Forrest"

"Longhorn has the biggest selection to choose from and offers more options on there bikes right there on the show room floor than any other dealer we've been to. We bought 2 bikes from Chuck at Longhorn, first a 2007 Ultra Classic and then my wife bought a Fatboy 4 month later. You just don't come back for seconds if you don't love the place and the people, and we do. We tell everyone who is in the market for a Harley to go see Chuck and Shane at Longhorn. They're the best. After the sale, the owners of Longhorn Harley don't forget you, special letters, plaques, and birthday cards, etc. make us feel special. If you want the best service for your Harley, see Hector at Longhorn. Hector makes sure we get taken care of "First Class". We are treated like VIP's by everyone and always feel welcome. We live closer to other Harley Dealerships but we travel a little further to get the best treatment. Thanks Longhorn, see you Saturday, Bart and Karen "

"Maritia, Alfred, Shane, Chuck; Series of Events: April / 2007 - Byron Mitchell (my son-in-law) purchased a new bike from you. When I came down there to see it I met Alfred and Shane. Alfred you appraised my bike at $10,000, 3 hours after a competing dealership (2.0 miles from my place of employment) offered me $7000. Last year I took my bike to another competing dealership (8 miles from my home) and they offered me $6000 and told me that there wasn't much demand for an "Anniversary" Bike. April - July / 2007 - Chuck contacted me a couple of times about getting together on a bike, but I was trying to refinance my home and wasn't willing to proceed until that was complete. August / 2007 - Saw the Ultra w/ the side car on your used bike website and drove to your dealership the next day to see it. August 24, 2007 - Sat down with Chuck and Shane to discuss trade-in-values, accessories and overall pricing options. Got conditional financing approval that night. Didn't have my bike with me, so didn't firm the trade offer. I was offered a little less by Shane than Alfred orignally indicated, but I also knew that the "08's were now out, so the bike was another year older. Saturday, August 25, 2007 - I drove my bike to your dealership with the intention of leaving it until the new bike was ready with the accessories and new side cover wheel. Chuck informed me that the bike would be ready for me to take home the same day with the exception of the wheel. My bike was looked at and it appraised like was indicated on the previous night. My wife joined me at the delearship and was allowed a pick out a womens' top rather than a T-shirt, with no additional charge to us. We traveled 50 miles to deal with Longhorn HD rather than with 2 other dealerships that were more convenient. This was because of the way we felt we were treated and would be treated in the future. Friday, September 21,2007 - Received the glass picture of my bike w/ card. BLEW ME AWAY!!!!!!!!! When my wife told our daughter about it, she said "You'd have thought that he had won the lottery." While the plaque was unique, it was the gesture that overwhelmed me. Tuesday, September 25, 2007 - I want you ALL to know how pleased I am with the relationship you have cultivated with my wife and myself. I will tell everyone that asks me where to go for a bike "Go to Longhorn." They will treat you as if you are coming into their family. Prior to moving to Texas in 2000, I worked at the Saturn Plant in Spring Hill, TN for 10+ years. I've felt that the one thing that Saturn tried to get right from the start, was placing the customer first. Customer service was priority one. I believe that you have/are/will develope customer service to new levels and to that end you will have my wife and I as loyal customers. Thank you!!!!!!!! "

"Just want to say Thanks to Bruce and Shane for making the sale of my Dyna Trike an enjoyable experience. With folks like this at a dealership, it makes all the difference in the world. Thanks, Connie "

"While on a visit to Grand Prairie, we had no plans to buy a motorcycle, but decided to stop in and visit with the Longhorn Harley business. Those guys were awesome! I bought my first Harley Davidson, but it was not my first HD dealership visit. And since then, it has not been my only HD cycle purchase. In a year, we have moved up two more times. Many times, I strongly recommend customers to make that drive to Longhorn in Grand Praire, Texas -- it's well worth the trip. "

"I just purchased a Heritage Softail and Bruce, my salesman, was great. He made the sale of the bike and the transaction wonderful; it was so smooth that it almost didn't seem real. Thanks Bruce, I will send others your way. Also the parts and service departments have been a great help in all areas and made my purchases smooth. #1 in my book thanks to all marvin "

"I wanted to write you and say the effort on the purchase & delivery of our 2 Road Kings on Saturday 4/28/07, took extra effort on your part to conclude delivery that day.My wife and I have a new opinion of your dealership and the quality of the same. The extra effort, after a mistake, will make us a forever customer there. Thanks for all your effort!!!!!! We absolutely love our new bikes. Pleases forward this e-mail to our salesman, Bruce Grizzle and your general manager along with our thanks. We will be passing along your dealerships name & praise. Feel free to refer people to me if they need to know how good we were treated."

"I just purchased my first new Harley from Longhorn. I have never had a more enjoyable experience in purchasing anything. There was no high pressure sales tatics or anything, just a very knowledgeable sales staff that had answers to all my questions. I have had my bike now just under a month and I was amazed at what I received in the mail, a glass ecthed plaque of my bike. This is just one of the little things that will keep me coming back to Longhorn Harley Davidson. Again Thank you for everything."

"I have been super impressed with the customer service attitude exhibited by every employee at Long Horn. The first time I came in I was helped by Shane. I explained that I was not there to buy but just look at some different models and in fact did not have my license at that time. Eventhough, he knew I was not buying, he spent the better part of an hour with me answering questions and showing me around the dealership. The second and third time I came in, Ron helped me because Shane was not available. Again, I was just looking with no intention of buying. Ron was very helpful in answering my questions and my wife's questions. He went the extra step in asking his wife to call mine for lady to lady questions. On the third trip Ron showed me the bike I wound up buying. New experience, bought the bike without any high pressure sales tactics used by the dealer for extended warranties, accessories, etc. I don't think I have ever bought any type of vehicle without having to tell the F&I dept that I did not want extended warranties, or whatever, several times. Not so with Shane, he asked if I wanted an extended warranty, answered my questions and waited for my answer. No pressure = great experience, no haggling. I have been back several times for accessories and received great service and great advice. The friendliest group of employees I have ever dealt with. Quite a rarity in North Texas. I am recommending Long Horn to all my friends. In fact, I have already brought one in to look at buying a Harley. I plan on doing business here for years to come."

"I Bought my first Bike on 8-11-06 at Longhorn in Grand Prairie . I had a wonderful time with the staff who are very friendly. They were able to help me with any questions that i had during my purchasing process and first service job. When i get ready to buy another they will have me as a repeat customer. I would recommend this dealership to anyone interested in purchasing a Harley. Thanks Longhorn . "

"Purchasing my 2007 FLHT was by far one of the most satisfying experiences in my life. The entire staff at Longhorn were GREAT! It was one smooooooth operation! Thanks Chuck and Shawn for the help and assistance. Carol & I are proud to be a part of the Longhorn Harley Family!"

"I have never enjoyed such an effortless process in purchasing ANYTHING before coming to Longhorn! Mark was absolutely awesome and assisted us in the purchase of my Night Train. Shane was also helpful in tweaking the paperwork and getting us on the road. I knew that purchasing my first Harley would be an exciting experience, but the staff at Longhorn made it memorable! Thank you!"

" THEY REALLY KNOW HOW TO TREAT A COUSTOMER THIS WAS MY FIRST BIKE I HAVE EVER BOUGHT THEY WERE NOT OUT TO MAKE A SALE BUT TO FIND OUT MY NEEDS AND WHAT I COULD HANDLE BUT YOU CAN BELEAVE THAT THEY WILL HAVE A COUSTOMER FOR LIFE THANK YOU"

"My husband and I have purchased 2 Harleys from Longhorn and we wouldn't go anywhere else. Bruce is the best salesman. We are always made to feel like family there and are on first name basis with everyone there. Each department has bent over backwards with any problems we may have had. I always recommend Longhorn to everyone we know that is interested in purchasing a Harley. Keep up the good work!"

"We have purchased 2 Harley-Davidson's from Longhorn. Our experience with everyone that works there has always been the best! They really know how to take care of the Customers! My Brother-In-law also bought his New Heritage at Longhorn because of our great relationship with the dealership! Thanks for providing 5 STAR service in all catagories! Longhorn customers for Life!"

"My brother, Ernest Gonzales from KS, bought a bike from you guys and had the best purchase ever. The sales person that welcomed him was Scott Hansen. My brother has visited a lot of Harley dealers but was never treated as good as he was at Longhorn Harley Davidson. Scott never put the sales presure on him like most salesmen do. Scott understood my brothers needs and wants and showed him the bike that my brother was looking for. My brother bought the bike and told Scott that when another bike came in to let us know.With in a week, Scott called us and said he had a bike. I came down and bought the bike Scott had called us about. I told him my girlfriend wanted a bike and he took me to a bike that fitted her just right. We want to thank Scott for all the hard work and we will send all our friends to Longhorn to see you guys. Thanks so much. You guys are the best and we will spread the word that Longhorn Harley Davidson is number 1 in our needs. A Really Big Thank You To You Guys. From The Gonzales Family"

My wife and I started our search for our first Harley on Friday at your  location (Longhorn H-D) and talked with Pruitt Jones. Pruitt took the time to get to know us and our wants and needs and allowed us time to talk and go  home to think about this purchase. After sleeping on it we returned on Saturday and Mr Jones once again was more than happy to help us in finding our first Harley (Ultra Classic) with no pressure in the purchase at anytime  of the sale and took us by the hand and lead us through the finance and all the paperwork and hassels that come with a purchase of a new car, truck, or bike. This was the most pleasent purchase I have ever made and now you have a customer for life from service to shirts.

Thank you Longhorn H-D
Craig Smith
new harley owner

Well... BACK AGAIN.. BIKE#2 FROM LONGHORN I JUST LOVE THESE PEOPLE...THEY ARE  FAMILY TO ME.. THEY HAVE BEEN THOUGH THE THICK AND THIN SUCH THINGS AS DEATH  OF MY SPOUSE OF 31YRS. 1ST. BIKE DEAL WAS SO MUCH FUN.2ND TIME AROUND WAS  EVEN BETTER.. #2 BIKE=103 GLIDE NICE RIDE ITS EVEN GONNA GET BETTER AFTER  MAKIN IT RUN AS A THOROUGHBRED.... AS FAR AS SERVICE DEPT.I CAN'T SAY ENOUGH  ABOUT SERVICE THEY GET RIGHT ON IT.. NO BULL -HIT ...THE ONLY THING I CAN SAY  ABOUT LONGHORN HARLEY IS IF U BOUGHT YOUR BIKE OR ANYTHING ELSE OTHER THAN AT  LONGHORN U MISSED OUT ON THE WHOLE HARLEY EXP... I'AM SORRY!AND NOT TO FORGET  THE PARTIES ARE WORTH THE TIME.. BE SIDES WHAT!!!!! THE GRASS CAN B MOWED  NEXT WEEK-END..SO WITH ALL THAT BEING SAID ONLY 1 MORE THING TO SAY ..GET  YOUR ASS TO LONGHORN AND B TREATED LIKE ROYALITY..CUSTOMER SERVICE ARE UNLIKE 
ANY OTHER DEALERS I HAVE BEEN 2 IN THE GREATER METROPLEX.....THANKS GUYS AND  ALL THE BEAUITFUL WOMAN OF LONGHORN C/YA SOON

Alfred-you've got a good son. He successfully sold me another bike. He pulled out the stops like he always does. He gave me what I wanted, and gave me the best price in Texas. I made it hard on him, but he didn't flinch. As you know,I am a steadfast Longhorn fan-and that is one of the reasons why.

Thanks! You guys are the best

I have been a Longhorn parts and chrome customer for a number of years so when it came time to buy a new Harley I got in touch with them on the internet. Richie, in sales, got back with me and we began a very pleasant
buying process. I put him through his paces and he never got frustrated or acted annoyed. I shopped some other dealers and they all had to work to match Longhorn's prices.....some got close but the point is that they had to
chase Longhorn and I am a believer in customer loyalty, especially when the  overall experience is such high quality. From sales, accessories, clothing,  and service, the overall experience has been even better than expected. I
bought a 2012 Street Glide with zero pressure by anyone other than to be  helpful. I won't hesitate to continue my customer relationship with this very pleasant family dealership.