"My brother, Ernest Gonzales from KS, bought a bike from you guys and had the best purchase ever. The sales person that welcomed him was Scott Hansen. My brother has visited a lot of Harley dealers but was never treated as good as he was at Longhorn Harley Davidson. Scott never put the sales presure on him like most salesmen do. Scott understood my brothers needs and wants and showed him the bike that my brother was looking for. My brother bought the bike and told Scott that when another bike came in to let us know.With in a week, Scott called us and said he had a bike. I came down and bought the bike Scott had called us about. I told him my girlfriend wanted a bike and he took me to a bike that fitted her just right. We want to thank Scott for all the hard work and we will send all our friends to Longhorn to see you guys. Thanks so much. You guys are the best and we will spread the word that Longhorn Harley Davidson is number 1 in our needs. A Really Big Thank You To You Guys. From The Gonzales Family"
Testimonials
"We can not put into words how great of an experience we have each and every time at Longhorn. From the amazing look of the dealership to the exceptional customer service that is time and time again. Torrey is outstanding and every staff member always ask if they can help you and keeps a smile on their face. Longhorn is the reason that we dont mind driving 40 to 45 minutes each visit when we need anything. Thanks Longhorn for making riding a Harley that much more gratifying! "
"I bought my Softail in November of 09. Scott was my salesperson. He made me feel very comfortable with the purchase. I wanted some things done to the bike. I also told Scott it would take 5 to 7 days to come up with the down payment. Again, no problem. I was able to take the bike as soon as it was ready. Scott is an excellent salesperson and is a very important asset to Longhorn HD."
"Damn glad I was referred to Longhorn HD, I've visited the rest in the D/FW area and by far feel more welcomed and at home here. You have a great group of folks working for you."
"My brother, Ernest Gonzales from KS, bought a bike from you guys and had the best purchase ever. The sales person that welcomed him was Scott Hansen. My brother has visited a lot of Harley dealers but was never treated as good as he was at Longhorn Harley Davidson. Scott never put the sales presure on him like most salesmen do. Scott understood my brothers needs and wants and showed him the bike that my brother was looking for. My brother bought the bike and told Scott that when another bike came in to let us know.With in a week, Scott called us and said he had a bike. I came down and bought the bike Scott had called us about. I told him my girlfriend wanted a bike and he took me to a bike that fitted her just right. We want to thank Scott for all the hard work and we will send all our friends to Longhorn to see you guys. Thanks so much. You guys are the best and we will spread the word that Longhorn Harley Davidson is number 1 in our needs. A Really Big Thank You To You Guys. From The Gonzales Family"
"I bought my 2008 Road King Classic in 02-08 from Steve Anthony. Steve made the sale a great experience for a bike that I had wanted for years. The thing that most impressed me was the service and becoming part of a family that I have had since I bought my bike. Steve has become not only "the guy that I bought my bike from" but a friend that I call just to shoot the crap with at times. Recently I had the back tire and brakes replaced before I took a ride to Arkansas and the Texas Hill Country (Three Sisters). When I returned I saw that there was, what I thought was brake fluid, leaking from my caliper. I called Steve and he sent someone to Red Oak to get my bike. Ron and Chris took care of the problem and saw that one of the shocks was leaking. They replaced the shock at no charge as well as the rear tire. This is only one of the experiences that I have had w/ Longhorn....all of the others are just as positve. I can say that it all started with Steve Anthony and wherever he goes is where I will buy my bikes. Trent, Jeremy, Ron, Chris and Hector (Skull Bike) you guys rock...thanks for taking care of me and my family. "
"Kay and I recently bought a new 09 Ultra from Longhorn. We are long time customers of Longhorn, but this is our first new bike from them. The whole crew at Longhorn is great, but I want to give a special acknowledgement to the following people who made this a super experience: Richie who did an exceptional job in working with us to select and buy the bike; Shane for helping finalize the deal; Don for advising on chrome accessories; Chris and Trent for doing such a great and prompt job of adding some "extras" to the bike; Joseph in parts for helping us work up our "wish list"; and last but certainly not least, Cathy and her crew in clothing. THANKS TO EACH AND EVERY ONE OF YOU for your professionalism and the sincere desire to make sure you had an informed and satisfied customer. When buying a bike, it doesn't get any better than the people at Longhorn! Maurice & Kay Midlothian, TX"
"I have been to a lot of dealerships all over the country and have never felt more welcomed anywhere. Traded in my 03 FATBOY for a 08 Road Glide. The whole process started over the phone, since I was in southern Arkansas and they being in central Texas, and I got the deal I asked for....thanks Scott for the leg work .......was kinda tough to give up my FATBOY. Everyone from sales to financing to clothing sales to parts to service made me feel like one of the guys (no offense gals). If your looking to buy a new bike or trade up, I would highly recommend you check these guys out first. Thanks to all of you!!!"
"My wife and I went in on a Saturday to get the tires changed on our '05 Wide Glide and we left with a "09 Street Glide. It was a pleasure dealing with Steve, the purchase of this bike was so smooth and pleasurable. Longhorn Harley Davidson will be our dealership of choice from now on. Everybody at the dealership was so polite and very helpful in answering all our questions. Thanks"
" I am 60 years old and I have never been treated better when buying anything in my life as I was when I bought a motorcycle from Longhorn."
"This is to show my appreciation for the excellent customer service from Dan Medley your Collision Specialist. During the whole process of handling all the minor details to dealing with the adjuster, Dan went overboard and did an excellent job in keeping me informed of the status of the repairs. During this time I was recovering from a broken collarbone and lots of rode rash. When all the repairs and repaintng were compete, Dan personally insured that he was there when I came to pick up my Harley Ultra and went over all the work that had been done to insure my compete satisfaction. Please give my special thanks to Dan Medley & his excellent customer relations. Thanks again Dan."
" I would like to thank all the sales and support teams at Longhorn... I went in to look around and think about a Touring bike to replace my Duece.... I'm getting too old for a loud, quick, and flashy scooter..... Shane started and tried to sell me.... Very nice guy.... I was not sure yet .... After a test ride I wound up with an Ultra Classic..... Shane was busy as a cat covering up s--- ...So I guess I got Steve Anthony to help me... What a nice and helpful guy.....Multi tasking is his specialty..... If someone needs some new shoes it is him..... He bounced from place to place..... Here to there.... Worked his butt off.... Was from this customer to that customer..... But he always had a smile on his face..... Sometimes looked like a frantic smile but it was busy that day too..... He is a trooper I left and made it 15 miles before the bottom fell out of the clouds..... Damn rain...... But after 1 1/2 hour at a gas station I finally had enough...... Rainbound I was...... The Ultra was waterproof and American made... So how can I go wrong .... When I finally got home I had a new scooter and realized that I was smiling..... I dont know if it was from being out of the rain or from being treated like a special customer..... Maybe both apply here..... I was nervous as hell during the test drives and questions..... If you want a thrill.... Ring the bell at Longhorn...... .I dont think You can go wrong there I want to thank Shane, and Steve for a excellent experience in a stressful time.......Goodluck to you all..... Remember that Harley is American made - By americans --- I dont have any rice stations in my neighborhood so I had to stay AMERICAN Thanks Longhorn Mackdaddy"
"On a recent visit to your area I can truly say I had the best experience, bar none, that I've ever had in any store I've ever shopped in period. From the time I walked in the front door to the time I walked out was the best ever. I was in for clothes, the help I received (ROCKED). Upon arriving back home I saw one of the shirts was the wrong size. Called the store talked to Cat, no problem, she was great, am getting the right size shirt sent to me. Give her a big hug for me. I now realize why you folks received the top award for excellance from the boys up here in Milwauke. Next visit I'll be sure to stop in. Everyone take care and again thanks a bunch, Bryan"
"Just completed 60K service on my 2004 ElectraGlide Classic. Hector provided great customer service. Received a call prior to extra repair work (cruise idle cable R&R.) Longhorn contacted Ft.Worth to verify previous maintenance and replaced fork oil and fuel filter which had not previously been done in prior maintenance appts. elsewhere. Job performed on time and bike ready before pickup date. The bike feels "tighter" than it has in a long time. Thank you and Well Done!!! Al Marzloff"
"I bought a 2002 Harley Davidson Softail Deuce with only 7,408 miles. The sales staff especially Richie Morris was exceptional. I love the bike I have and I look forward to a long lasting relationship with LongHorn Harley Davidson. I would recommend this Dealership to anyone looking to by a Motorcycle. Like their mottos says, "Ride It Like You Stole It"!!"
"Brought in a Heritage Softail Classic, a wreck, I was very fond of. Passed many Harley Dealers on the way to Grand Prairie to get there. I have an HD Dealership less than 2 miles from the crib. They will NEVER touch my bike again, nor get any of my money. Well that bike I rode in 32 states, had to be put down, totaled after many months of going back and forth with the insurance, and Dan at Longhorn. Dan was new, and came on in the middle of the drama. After all said and done, rode of on 5-14-09 on an 09 Rocker C, Pedro HOOKED ME UP! The bike is da bomb! If you haven't rode the Rocker C, with Vance and Hines Big Rads on it, and a Scream'n Eagle kit. What are you waiting for? Much props to LongHorn. Did my research before I came, best decision I ever made. I'm Out!"
"I bought a 2008 Road King at Longhorn about a year ago....so when my girlfriend decided she wanted a bike too, there was only one place to go!! Shane helped us to find just the "right" bike over about a two month period! What patience that man has! So thats 2 bikes in just over a year...tells you what a great place Longhorn is to do business with!"
"This is an update of my first review. I said my experience could be put to 5 stars and you made it happen. Everything got fixed or is in the process of being fixed. It turns out mine was a common problem with my battery cover coming off and LH Harley has the part on back order, they also gave me a gift card for next time I come in. They give you great support after purchase, when most dealerships only offer support until they get your cash. Thank you so much. Next year I hope to get an 883 for the little wife. Right now she likes riding with me, but after a year on that little back seat I am sure she will want to roll the throttle on her own bike. Once again thank you for your after sales support."
"I bought my bike in October 2007 from Longhorn. Since then I go in often and from the minute I drive into the lot until I leave it is a GREAT experience. The entire staff is AWESOME!"
I've been riding "other' bikes since 1973. I bought my first Harley from another local HD dealership not long ago while a friend purchased a used one from Longhorn. The difference was astounding- no comparison between his experience and mine. I was so impressed with Longhorn that I considered no where else to buy the new 09 Ultra. I appreciate the attention to detail at every level of the sale and especially the help from Pedro. It is a good bit further to the Longhorn dealership and drive by "the other place" but it's worth it for the Longhorn experience!"
" From the first handshake to the last, Richie made the deal go down smooth. And being so helpful during the custom built process made my dream bike come to life. What else could be said -- Richie your the man!"
"On 4/18, my partner and I went in to fit me for a helmet. Crystal (spelling?) spent over 90 minutes with us until we found the perfect fit. She was patient, knowledgeable, and her customer service was out of this world. Her suggestions also went above and beyond. When we asked for other accessories she brought us each and every one. What a plus to your organization. Thank you!"
"Service was stellar. I couldn't ask for better assistance with my li'l sporty. Special thanks to Phillip, Hector and Chris! You all were so helpful and patient with all my questions. Thanks!"
"Many of my friends are Harley Owners and they all highly recommended you guys over many other dealers. My son bought his Rocker C last year at Tx H.D. in Bedford, I almost went there for my '09 fat boy. I am so happy I didn't! I have had nothing but good experiences with all the staff, from Carli in apparel to Hector in service. Thank you for all the professionals working there at Long Horn!"
"Well on Feb. 17th.2009 I upgraded! I traded in my 2006 ultra for a new 2009 ultra. It's funny because when my wife and I came by it was to get the horn fixed on my 06 bike. WELL I got it fixed! and it came with a new bike attached!!!! It's the most expensive horn I have ever bought.....lolol. I'm a happy man. First off John Parker [ sales ] did an outstanding job! Everything went so smooth including the ride of the bike! It took about 3 hours to get all the extras on my bike so I got to know John fairly well......he's a good man. Then there were the guys in parts, Torrey, Festus, and Joseph were great! Taking time to visit with me and answer my questions. Then there was Don Bartlett. He definetly knows his stuff! And thanks to Shane for making this happen. Everyone treated me like family, yeah I know I was dropping some cash there, but I could tell these people were genuine. Y'all got a great bunch of people working there!...........thanks again..............I'LL BE BACK! Jeff Heaton"
"I just wanted to say THANK YOU to John Parker for making my first time motorcyclist experience a truly special one. John worked with me for five days and I finally took the leap and purchased my first bike, pre-owned 2007 Harley Davidson XL883L. I took the Texas Dept of Public Safety Class immediately after and passed. Yahoo. I even feel comfortable in calling John since my purchase and he's always willing to answer my questions and offer encouragement. Thanks again John and the whole team at Longhorn Harley, Grand Prairie, Texas. Who luvs ya? Joey"
"Salesman Steve Anthony was great. He provided awesome knowledge of all the Harley Davidson motorcycles to my friend and I. The experience was, and continues to be, smooth and seamless. My friend and myself both purchased motorcycles that day from Steve and Longhorn Harley. We actually were both on our way to look at other dealerships. Our search began and ended at Longhorn. I am truly impressed with the customer appreciation this dealership has, from ringing the bell to meeting representatives from each department...I'm happy to NOW be a part of this H-D family. Thank you Longhorn. "
"I just retired after 23 1/2 years in the U.S. Navy, I wanted a new toy that my wife and I could discover each other all over and grow younger with. Steve Anthony was "TOP NOTCH" along with the rest of the crew at the dealership. I have a 09 Roading and a wife who smiles at the name "My new Biker _itch". THANK YOU so very much. Desi Garrigan"
"Just wanted to let everyone know what kind of people that work at Longhorn HD. AWESOME!!! You would be extremely hard pressed to find a better caliber of staff. We came in to browse around and look at a couple of bikes that had caught my eye, and the place was packed for an event ( live bands, tons of bikes, good food, good drink....) lots of people roaming around looking at the bikes on the floor. Out of the crowd comes Steve Anthony. He gives me the highlights on the bike I was looking at, but I kept drifting over the the 2009 CVO Springer Softtail ( that yellow was just calling me ) Steve gave me all the info on the bike and I had to make a decision. So home we went, crunched some numbers, and back we went. Steve was helping another customer as we walked in, but waved and let us know he would be right with us. Once he was able to meet us on the floor, I informed him that I was ready to buy the Springer. I can not tell you how pleased I was with the way he handled everything, and how fast he got everything done. I would highly recommend Longhorn to anyone who is looking to buy, or even just looking. The staff are just incredible. Thank you all for making us feel like part of your family. We will be back!"
"I WAS LOOKING FOR A STREET GLIDE 2008 BUT THE 2009'S Were ALREADY OUT, SO IT MADE IT HARD TO FIND AN 08 THAT ALL MY ADD ONS WOULD FIT. CHUCK FOUND ME ONE AND WAS GOING TO GET IT BROUGHT IN BUT WHEN I WENT TO THE DEALERSHIP HE HAD A USED STREET GLIDE 2008 I LIKED THE LOOK OF IT. I WAS A LITTLE CONCERNED ABOUT BUYING A USED BIKE THAT I DID NOT KNOW THE HISTORY OF. I ASKED CHUCK THE STORY ON THE BIKE. HE SAID A GUY BROUGHT IT IN AND SOLD IT TO THEM. I THOUGHT JUST ANOTHER STORY. SO I CHECKED IN TO IT AND IT WAS TRUE. THIS IS THE FIRST BIKE I HAVE BOUGHT FROM LONGHORN AND WILL NOT BE THE LAST. I HAD THE SERVICE DEPARTMENT DO SOME WORK AND COULD NOT BELIEVE THAT THEY DID NOT FIND A WAY TO GET OUT OF WARRANTY WORK LIKE THE LAST HARLEY DEALER DID ME. THANKS DALE"
"My Friend Diana Cooper works at your dealership. She speaks so highly of everyone there that I decided to try your service dept. I had her handle making the service appointment and WOW, you guys really performed! In and out in less than 24 hours. My Sweet Red Angel aka 05 Herritage Softtail had her 30k check up and was ready to roll again. Only one snafu....when I picked her up Mike the Service Tech had not checked off anything on the check list to let me know he really took care of my Red Angel. I was upset and Chris Hoercher took me right back to the back to talk to ole Mike about it. I was ready to knock a knot on his head! I had a bad experiance at another Bike Shop and I needed to know my baby had really been taken care of. Well, Chris took the time to make sure Mike understands how important that check list is and Mike won me over by his knowledge of my bike. He assured me he did everything and more, even changed the fork fluids which is not a requirement on the 30K Check list. I felt completely confident that my baby was A-OK! Thanks for doing a great job! You're now my "Bike Shop". See you guys down the road....YEE HAW! Rosey Beth "
"I have had my new Dyna FXD for about a month now. I am extremely pleased with it. This was my first Harley buying experience, and the folks at Longhorn set me up just right. I started out talking with Ron, and he steered me toward the FXD. I came in the next day, and Chuck sealed the deal with excellent insight to what I really wanted. I was a metric bike owner before, and had some reservations about getting such a heavy bike. Chuck seemed to know exactly how I was feeling, and educated me on what the big bike experience was all about. Of course you never really know until you get one out on the road, but I feel like I recieved enough insight to make the decision to buy without even a test ride. Bruce took it from there, and sat me down with the manual and spent a good 45min going over it. I was very impressed with how all three of these gentlemen treated the sale as if it was their own. Ringing the big brass bell was a special moment. The service and parts department people took time to introduce themselves with a smile, and finally I was allowed to go home on my new bike. After the first 30 seconds, I knew for sure I had made the right decision."
"This dealership is by far and away the best I've ever been in. The staff is helpful, polite, and courteus. If all Harley dealerships were like this, there would be fewer metrics on the road!!!"
"The Parts counter personnel Bobby was one of the most knowledgable persons I have ever met. I could tell that he knew what he was talking about and now my harley runs like the day it left the show room floor. As long as you have personnel like Bobby there, I will keep coming back. He did not try to sell me a line of BS, just the part that would fix my bike. "
"I am very satisfied everytime I come to Longhorn. Steve in sales did the impossible. Joseph and Wendy in parts are always willing to answer questions and help with parts and accessories as well as pointing out things that would make the bike really special. The guys in service are great. I had a minor problem with the front fork on my new Dyna. Chris came out and looked at it and immediately took it back to service. In ten minutes, he found me in the parts dept and told me the bike was ready and parked outside. He could have easily waited for me to come back looking for it, but he went the extra mile for the customer. When I brought the bike in for a sticky fork lock, Cole stopped whatever he was doing and came out, looked at the problem and corrected it on the spot. While doing this, we noticed some rubber material had gotten on the exhaust pipe. Cole brought out a rag and a scuff removal stick and cleaned it off for me. It was obvious that he cared about my bike and my concerns. It is a pleasure to do business with Longhorn. I have referred my son to Longhorn and so far, our family has purchased three motorcycles. Thank you for providing an excellent place for our cycling needs. "
"Listen up people! Longhorn H-D knows how to treat customers. They do not assume they have your business, they earn your business by the friendly and knowledgeable staff who treat you like a friend or family member, not some statistic with a wallet. Longhorn H-D ought to be cloned by all dealerships and businesses that don't understand customer service in this country...they need to send their staff to Longhorn to get training! I bought an 08 Dyna Super Glide Custom from Steve Anthony who spent days locating the color I really wanted, and never pushed me to buy another color just because it was in the showroom. Customer satisfaction down to the color of the bike! Management, sales, service, parts, clothing...just superior service and people thoughout that modern and large facility. Oh, and they even put prices on their new bikes instead of forcing you to find a salesman to ask, and then face high pressure sales tactics. You can actually browse inventory at Longhorn without being brow-beaten by salesmen like at other dealerships. But at Longhorn there is always someone nearby who is pleasant and knowledgeable to ask questions, and they don't make you feel guilty about asking questions. Anyone I encounter looking to buy a Harley will be referred to Longhorn. Dan K, Arlington Tx."
"We have purchased 2 motorcycle's from ya"ll in the last 1.5 yrs.The latest was an 883 low for my wife.Chuck was the sale's person and I couldn't say enough good about his service.He had to locate the bike,get the accessorie's and get it all together.He kept us informed of the bike's status at all time's.It was a pleasure to work w/ him.I have been riding for 40 yrs. and the Longhorn H.D. staff have been the best I have ever dealt with.Once again I want Chuck to know how much we appreceate him-Carl and Donna hogness."
"After going back and forth for a couple of years I decided to purchase a new Harley. Dealing with your dealership was a pleasant surprise. From the sales department to the service deptartment everyone was super friendly and very helpful. I want to put out a special thanks to Chuck for putting up with my ass while picking out my bike and all the accesseories I wanted to put on it. Your the best Bro!!! Thanks again everyone, I will definately recommend your dealership to anyone who asks. Derle Lambert"
"RON AND RICHIE ARE GREAT. THEY MADE BUYING MY FIRST BIKE A VERY COMFORTABLE EXPERIENCE.I WOULD HAVE NO RESERVATIONS ABOUT SENDING PEOPLE TO YOUR DEALERSHIP OR TO SEE RON OR RICHIE MORRIS. YOU HAVE A GREAT TEAM THERE. KEEP UP THE GOOD WORK!!!! SINCERLY CHRIS HAMILTON "
"Just a short note to thank you guys again. On Friday June 13, 2008 I was headed to meet my friends for the ride down to Austin for the ROT Ralley when my Streetglide died on me. I called my local HD dealership, and was told it would probably be the following Tuesday before they could look at my bike. Discouraged, I decided to have my SG towed to Longhorn fully expecting it to be there for the weekend. Upon arrival I went into service and told Trent of my trouble and he immediately went out to check out the problem. One of the service techs came out, I believe it was Cody, and proceeded to diagnose the problem. He took off the gas cap and listened inside the tank and told me it had a collapsed fuel filter. Talk about someone knowing what they are doing. He rolled my bike into the Service department and a very short time later I was on my way to Austin. Thanks to these guys my weekend was not ruined. This place is not just another HD dealership but truely brothers helping brothers. This is the only place I will go from now on. I live less than 4 miles from my local dealer but I will be more than happy to make the half hour trip to Longhorn. I would also like to thank Wendy in parts. She is always more than helpful and extremely good at her job. Thanks again, you guys are awesome."
"Three times in the last year I have needed something that was not in stock in your cloths dept. Cathy Terry on each occasion has gone above and beyond, calling other dealerships, distributors, etc. trying to find what I needed. Her dedication, along with Kevin in sales is one of the main reasons I recommend your dealership, a Harley can be bought at any lic. dealership, but people like Cathy and Kevin ( who is the kind of salesman people enjoy, not pushy, just knows what she/he is talking about and helps you get what your asking for)are why yours is always on top."
"I was visiting my parents in Granbury and saw your dealership off of I-20. Stopped in and was greatly surprised by the dealership and the sales personnel. I bought several shirts, and by mistake purchased the wrong size. I called your dealership and explained the situation and they advised that I could return the shirt (which was on sale) and exchange it for the correct size. So at the same time, I decided to purchase 3 more shirts. Thanks for your help. "
"Our Purchase of 2 used bikes seemed to take forever, but Chuck stayed right with us. I'm not sure he would take a quick customer instead of going to lunch. We closed the store with all still hungry. Chuck is tops in our book. "
"All take care of all our HD needs would not shop anywhere else!"
"My girlfriend and I had looked at bikes at Longhorn and several other dealerships. When we were ready to buy we agreed Longhorn treated us the best.. even when we were just kickin tires! Our buying experience was the best - Chuck, Shane - everyone was great. Then about amonth later I called about my license plate. The girl I talked to explained that there had been a hold up on HDs end, but that they would get the plate tomorrow and overnite it to me. You know what? THEY DID!! Goodgawd - a dealership that does what it tells you they will do! What a concept! You guys are the best - keep it up! "
"What a wonderful experience! Everyone from the sales staff to the motorclothes associates were extremely helpful and professional, and seemed almost as excited as I was to buy my Ultra Classic. Thanks to everyone at Longhorn."
"Good Morning! Thought I'd drop this line commenting on the GREAT SERVICE I received from your parts counter...primarily Roy Becker and Wendy Genoway. I was shopping for a part thru another dealership's inventory....was advised they didn't have it in stock. I was not suprised...fact being it was a painted part. This dealership's rep did a 'search'....informed me that your dealership had one in inventory....gave me the location and phone number. Upon calling, I initially talked with Roy. He did the search...confirmed one was in stock....THEN went to physically verify. After discussing HOW I could purchase this item, I went to work (graveyards) assured the part was being held 'with my name on it'. Roy informed me he'd not be in on Friday (05/02/2008), and to ask for Wendy. The next morning I called....Wendy took the necessary information to complete the purchase, returned a call with the amount total, THEN returned another call with a UPS tracking number. AWESOME PEOPLE those two. To make a long story short, I feel a dealership with employees like Roy and Wendy is responsible...down right DESERVING of my future business. Please commend these two on their excellent professional skills, knowledge, and willingness to 'please this customer'. In this day and time, people like Roy and Wendy are few and far between. Thanks for your time, thoroughness, and committment.... Billy G"
"92.5 talks about Longhorn HD so I went to check it out. It was well worth the ride. Roy in parts showed me around and I met almost everyone, including Alfred. I was so impressed that I called HD to comment. They wanted to know what my concern was. When I told them it was a compliment call, I thought the girl was going fall off her chair. I'm very happy with them and plan many more visits for "JUST ONE MORE PART". Thanks,Bob"
"They are a team at this location. They take you around and introduce you to others and you come in and they know you. They are very helpful and friendly. They must have daily meetings and bring everyone at the dealership on new customers and old customer’s so they are up to date. I cannot speak more highly on the professionalism. Shop is clean, service is clean good selection of Bikes and parts and apparel. If you are shopping for a New Bike or any other Items I would not miss this dealership! James & Frances "
" I have had a very good experience with Longhorn and its entire staff. I recently had a 10000 mile service and check up and was completely satisfied with the work and timely matter in getting it done. I would highly reccomend Longhorn to everyone in both sales and service. My sales rep Ron has been great from purchase to service.Thanks to all at Longhorn Harley Davidson."
"Thanks for everything. Steve is a great saleman,and took great care of me. Forrest"
"I am new to the Harley family and I purchased an 07 Ultra from a private party. I came to Longhorn to get some advice and information on accessories on a Saturday afternoon. The place was packed but the accessory department (Windy) took to the time to answer my questions and offered advice. She knows her product and was most helpful. I was made to feel like my business mattered. I spent some money and joined the local chapter. Overall a very positive experience and I will be a repeat customer."
"In FEB 2006 I bought my first Harley. Chuck was the sales person that help me. I had been stopping by Longhorn for many weeks and talking to Chuck. He never pressure me to buy, he said I like to sale Harleys because it fun and when you buy one you will be in a whole new family. Well it is TRUE, Now I stop by every chance I get. It like my other home. I got a letter in the mail today that said Chuck was not with the sales department any more. Is he still with Longhorn? If not, Good luck Chuck. and stay in tough with the Longhorn family. Your a good friend. Robert"
"Longhorn Harley Davidson has always been a great dealership. All aspects of the dealership to include sales, service and the accessory department have always been a pleasent experience. Everytime I brought my 2006 Road King Classic in for service I was amazed on the quality of the customer service and felt that Longhorn really cares about every customer. When I brought my Road King in for the 20,000 mile service, the reception was less than desireable and the service I received on my bike was not satisfactory. I imeadiality assumed that since Longhorn moved to a big facility and business is great, now they just became another Harley Dealer like the ones we have in the Metroplex. I left very disipointed and started the process to try and find a shop where I could get good service for my Road King. When the Longhorn management found out about the service and treatment I received I was contacted by Shane and he imeadiatally offered to make everything right. Longhorn picked up my bike at my work, preformed the service I requested and delivered the bike to me when I got off work. My Road King now runs like it is brand new and every issue I had with the bike has been taken care of. Longhorn Harley Davidson is still my Dealer of Choice. This dealership really does strive to have satisfied customers. Even though I may have caught someone on a bad day or an extreamly busy time when I needed service, Shane and his staff went out of their way to correct any issues that I had. Thank you! Mike"
"To all my friends at LHD. All of you have been the best to me. Everyone remembers my name and I feel like I am home with my family.Everyone allways makes time to talk and answer any question I have. I have purchased 2 bikes from your dealership since 2006. All purchases have been very enjoyable. The quality of service I have had done has been perfect in every respect. Bikes have had work done exactly as requested and are allways ready when promised.When I pick them up they are as clean or cleaner than when I brought them in. Many thanks to Bruce,Roy,Wendy and especially Shane for taking the time to deal with me and answer all my questions. Sincerely, Ronald Ward Customer For Life"
"We are so pleased that your dealership took over Longhorn The difference is like night and day. Alfred Shane and the whole crew are all on the same path ..To help each biker make a good choice where he or she shops. From a new or used bike to all the clothing and chrome to add to that Bike . I was very glade to see that your growth has not changed the way you treat all of your customers . This is great to have you guys so close to deal and vist with. We have purchased two new road glides from your store and the process went very smooth, the service dept has meet all our requirements with prompt timley services.. Keep up all the great work and freindly employees . Merry Christmas Pat and Denise Penwarden Midlothian Tx Ps.. Denise suggest that you get more 4x shirts in.."
"Longhorn has the biggest selection to choose from and offers more options on there bikes right there on the show room floor than any other dealer we've been to. We bought 2 bikes from Chuck at Longhorn, first a 2007 Ultra Classic and then my wife bought a Fatboy 4 month later. You just don't come back for seconds if you don't love the place and the people, and we do. We tell everyone who is in the market for a Harley to go see Chuck and Shane at Longhorn. They're the best. After the sale, the owners of Longhorn Harley don't forget you, special letters, plaques, and birthday cards, etc. make us feel special. If you want the best service for your Harley, see Hector at Longhorn. Hector makes sure we get taken care of "First Class". We are treated like VIP's by everyone and always feel welcome. We live closer to other Harley Dealerships but we travel a little further to get the best treatment. Thanks Longhorn, see you Saturday, Bart and Karen "
"I just waned to write to you on how great your sales representatives are at your facility. I have been looking for the Harley for 6 months now trying to find the best dealership in the Metroplex. My wife found your article in the Panache Magazine and told me to come down and see your facility in action. I am in the process of buying a Road King Classic and Kevin Pate spent 45 minutes showing my son and I the two you had on the floor. He went through all of the specs, showed me the Reinhardt exhausts system, chrome, started the engines, offered to let me test ride one and was just very down to earth. I can tell you that I have been to HD of North Texas, Texas HD and Ft. Worth HD and you have the premier dealership in the Metroplex. I will be buying a Road King Classic (Vivid Black with the Reinhardt exhaust system)over the next two weeks and I will be back to buy it from Kevin."
"Maritia, Alfred, Shane, Chuck; Series of Events: April / 2007 - Byron Mitchell (my son-in-law) purchased a new bike from you. When I came down there to see it I met Alfred and Shane. Alfred you appraised my bike at $10,000, 3 hours after a competing dealership (2.0 miles from my place of employment) offered me $7000. Last year I took my bike to another competing dealership (8 miles from my home) and they offered me $6000 and told me that there wasn't much demand for an "Anniversary" Bike. April - July / 2007 - Chuck contacted me a couple of times about getting together on a bike, but I was trying to refinance my home and wasn't willing to proceed until that was complete. August / 2007 - Saw the Ultra w/ the side car on your used bike website and drove to your dealership the next day to see it. August 24, 2007 - Sat down with Chuck and Shane to discuss trade-in-values, accessories and overall pricing options. Got conditional financing approval that night. Didn't have my bike with me, so didn't firm the trade offer. I was offered a little less by Shane than Alfred orignally indicated, but I also knew that the "08's were now out, so the bike was another year older. Saturday, August 25, 2007 - I drove my bike to your dealership with the intention of leaving it until the new bike was ready with the accessories and new side cover wheel. Chuck informed me that the bike would be ready for me to take home the same day with the exception of the wheel. My bike was looked at and it appraised like was indicated on the previous night. My wife joined me at the delearship and was allowed a pick out a womens' top rather than a T-shirt, with no additional charge to us. We traveled 50 miles to deal with Longhorn HD rather than with 2 other dealerships that were more convenient. This was because of the way we felt we were treated and would be treated in the future. Friday, September 21,2007 - Received the glass picture of my bike w/ card. BLEW ME AWAY!!!!!!!!! When my wife told our daughter about it, she said "You'd have thought that he had won the lottery." While the plaque was unique, it was the gesture that overwhelmed me. Tuesday, September 25, 2007 - I want you ALL to know how pleased I am with the relationship you have cultivated with my wife and myself. I will tell everyone that asks me where to go for a bike "Go to Longhorn." They will treat you as if you are coming into their family. Prior to moving to Texas in 2000, I worked at the Saturn Plant in Spring Hill, TN for 10+ years. I've felt that the one thing that Saturn tried to get right from the start, was placing the customer first. Customer service was priority one. I believe that you have/are/will develope customer service to new levels and to that end you will have my wife and I as loyal customers. Thank you!!!!!!!! "
"I love my bike,your store,your people. It was all great,....Thanks Ron Miles and Co.......We`ll see y'all soon!! .....................Jimmy & Amanda"
"Well, saw your web-site, checked it out saw a bike.. I fell in love with it. I came to the dealership of nice, experienced,great people, and a great deal ...but,the wife said I need to make room in garage for my new toy. So, I'll be seeing you soon .THANK YOU SO MUCH.....D.TINDALL "
"I want to thank Steve, Shane, Kenn and everyone else involved in making my purchases enjoyable. From the staff in the back who helped me with boots and helmets, to the staff at the parts counter and to the staff up front who takes my money, I am very impressed with the attitude and helpfulness of everyone at Longhorn HD. It is a pleasure doing business with y'all!"
"I drove 149 miles one way to have my 5000K service on my 1200 XL Sportster. Hector Grimaldo, service advisor, very extremely helpful on making my appointment and helping on my arrival. The service was excellent, professional, and done in a timely fashion. My highest compliments to Hector and his team of technicians. Longhorn HD is an outstanding dealership. Thanks for all your help. Vernon"
"Longhorn was the third dealership for me to visit in two weeks. I had been looking at a heritage softtail and was indecisive about buying. I came in and sat on one, one more time and left. The next day Bruce called me and mentioned the great Harley Davidson Financing. I, of course bought the bike. In fact Bruce even had the bike delivered to my home. Thanks Bruce.I have had such a good time on my new bike. "
"Just want to say Thanks to Bruce and Shane for making the sale of my Dyna Trike an enjoyable experience. With folks like this at a dealership, it makes all the difference in the world. Thanks, Connie "
"It is sorta a hobby of mine to visit any Harley dealership that I happen to drive by. I am new to the metro-plex and have gone to many in the area. I am glad that I found Longhorn. You see, my wife and I are from East Texas and we felt very close to our Harley dealership in Longview. People were genuinely interested in us, on and off the bikes. Since moving here, I was contemplating a trade or purchase but just couldn't find what I wanted or find who I wanted to do business with. No one wanted to even know our names. No one had a personality. No one had a smile for us as we came in the doors. Coming to Longhorn Harley was such a pleasant surprise. I was greeted the way we wer always greeted at "home". Before I knew it, I was introduced to several people in the Longhorn family and was told of the new move to the new facility. Believe it or not, as I shopped around and Chuck showed me around, I just happen to find the bike that I felt I had been looking for. Coincidence? Maybe. But its funny how things like this workout. It is all in the attitude and everyone's so positive. Chuck had the answers to all my questions and made me believe that this could happen. He worked tirelessly to accomodate me and make this a smooth, worryfree experience. He took care of all the details. I ended up making the deal on the day after the staff had made the big move down the street. It was a huge undertaking and I was wondering if I should give them a few more days to get things together. But...my wife and I went over and as busy as they all were, every employee that we saw took a minute to visit and talk and make us feel welcome. It was unbelieveable. The deal was done, the bell was rung, and ovations were heard all over the facility. (The bell was still in the box and not hung yet!) What a joyful experience! I applaud you all for your dedication first....to your customers! It is truely felt and appreciated and you will be more successful than anyone else in the area because of this. It also helps to have a good personality! It helps to be able to laugh in all situations! Sincerely, Phil Dingler, Alvarado"
"I lived in Grand Prairie from 1991 to 1999 and was a customer of Longhorn HD then. I had to move because of work. Well now I have moved back to Grand Praire and see they have built a new store. I am glad to be back "Home in GP" and happy to be back close to Longhorn HD. They were always great before and I am sure that they are even better now. "
"I have wanted a bike ever since i was little. My wife and I called and Kevin Pate told us to come in and talk. So we went down and 4 hrs later I was riding out on a Softail. Thanks to you all. I went with y'all cause we are big Texas Longhorn fans and your name caught our eye!"
"While on a visit to Grand Prairie, we had no plans to buy a motorcycle, but decided to stop in and visit with the Longhorn Harley business. Those guys were awesome! I bought my first Harley Davidson, but it was not my first HD dealership visit. And since then, it has not been my only HD cycle purchase. In a year, we have moved up two more times. Many times, I strongly recommend customers to make that drive to Longhorn in Grand Praire, Texas -- it's well worth the trip. "
"Wow what a GREAT experience!!! We just went to look at a Harley and we were overwhelmed by the selection and great way we were treated. Alfred was outside and immediately assisted us when we were looking at the bikes. He answered our questions and gave us a card. We were about to leave when we decided to go back and talk to Alfred again. He suggested we go ahead and fill out a credit app. No pressure at all. We filled out the app, left to go grocery shopping and we had 2 items in our cart when we got the call we were approved. We left the store (without our items) and flew to Longhorn Harley and within the hour were signing the papers for our new Softail Heritage Harley. We needed a seat, they produced a seat. We needed back footpegs, they provided foot pegs. Even though they were closing, they stayed to install what we needed and finish our sale and we drove away in less that 2 hours. What great customer service. I HIGHLY recommend Longhorn Harley for a wonderful experiance in buying a harley!!!!!"
"I just purchased a Heritage Softail and Bruce, my salesman, was great. He made the sale of the bike and the transaction wonderful; it was so smooth that it almost didn't seem real. Thanks Bruce, I will send others your way. Also the parts and service departments have been a great help in all areas and made my purchases smooth. #1 in my book thanks to all marvin "
"The buying experience was painless Mark and Shane worked very hard to see that I got the bike that I wanted and that the deal was completed when they said it would be. I will refer all of my friends looking to get on a Harley to come see your dealership for all of their motorcycle or accessories needs. "
"I personally have never had an experience like I have had w/Longhorn. After a couple of days of my bike purchase I ventured on in to look at goodies and such. I was introduced to some more people that I wasn't introduced to when the sale of my bike was final. Leaving with a smile on my face I looked forward to my next visit. The next visit was just a couple of days later. I ran into many of the same people that I had met days before and was quite impressed when they called me by name when they said HI and how ya doin. When I bought my bike I was told that its a big family at Longhorn, they couldn't have been more right. Years ago I went in to buy a T-shirt for a relative and was very disappointed by the people that were there at the time. Things have changed so much since that day. Chuck to me is not a salesman he's a great guy with a great love for bikes and people. Chuck never pressured me into anything and has always had an answer to any question I have had. I now have some partiality towards Chuck but everyone there is somebody I'd love to sit down next to and have a cold beer with. I don't just recommend Longhorn I highly recommend them. Longhorn is heading in the right direction and I don't think it will be long before they surpass all the others. I can't wait to really get involved with the rides and events that Longhorn is behind. Everyone that is associated with them are my kind of people. The next time you go down the road and see someone on a bike that looks like they don't have much experience but a big smile on their face that'll be me spreading the word about Longhorn!"
"I wanted to write you and say the effort on the purchase & delivery of our 2 Road Kings on Saturday 4/28/07, took extra effort on your part to conclude delivery that day.My wife and I have a new opinion of your dealership and the quality of the same. The extra effort, after a mistake, will make us a forever customer there. Thanks for all your effort!!!!!! We absolutely love our new bikes. Pleases forward this e-mail to our salesman, Bruce Grizzle and your general manager along with our thanks. We will be passing along your dealerships name & praise. Feel free to refer people to me if they need to know how good we were treated."
"Fantastic! What can I say except everyone at Longhorn has been wonderful. Starting at the top with Alfred whom I met on the very first day I was there. Kevin Pate, my salesman and a big thank you to CAT who helped find me two helmets for both me and my son. I will be a loyal customer for years to come and I continue to brag on the quality of customer service I received during the entire experience. "
"Kevin was a awesome salesman. Made the process so easy! I should have done it years ago."
"Being a "senior citizen" and a new rider, buying a new H-D was a big step for me, but an enjoyable experience. Everyone I have come in contact with at Longhorn has treated me as if I had bought a share of the dealership instead of just one bike. Carol and I feel like we have been adopted by the girls "up front". "
"I just purchased my first new Harley from Longhorn. I have never had a more enjoyable experience in purchasing anything. There was no high pressure sales tatics or anything, just a very knowledgeable sales staff that had answers to all my questions. I have had my bike now just under a month and I was amazed at what I received in the mail, a glass ecthed plaque of my bike. This is just one of the little things that will keep me coming back to Longhorn Harley Davidson. Again Thank you for everything."
"I purchased a used 2005 Sportster 1200XL on March 2nd, 2007. The Salesman was Mr. Ron Miles. He went out of his way to make sure my experince of buying my first HD was enjoyable. I did not feel any pressure to buy or to get the papers signed. He answered all of my questions and concerns with the purchase. I would recommend Longhorn HD and Mr. Miles to anyone that wanted the thrill of owning and riding the world's best motorcycle. Everyone at the dealership was helpful and went out of their way to make my buying experince exciting and fun. IF YOU WANT TO BUY A HD GO TO LONGHORN HD WHERE YOU ARE MORE THAN A CLIENT YOU BECOME PART OF THEIR FAMILY"
"the service i recved was great i have been whating for a year to buy my bike and you guys made it happen i can not thank you enough keep up the great work thanks"
"I have been super impressed with the customer service attitude exhibited by every employee at Long Horn. The first time I came in I was helped by Shane. I explained that I was not there to buy but just look at some different models and in fact did not have my license at that time. Eventhough, he knew I was not buying, he spent the better part of an hour with me answering questions and showing me around the dealership. The second and third time I came in, Ron helped me because Shane was not available. Again, I was just looking with no intention of buying. Ron was very helpful in answering my questions and my wife's questions. He went the extra step in asking his wife to call mine for lady to lady questions. On the third trip Ron showed me the bike I wound up buying. New experience, bought the bike without any high pressure sales tactics used by the dealer for extended warranties, accessories, etc. I don't think I have ever bought any type of vehicle without having to tell the F&I dept that I did not want extended warranties, or whatever, several times. Not so with Shane, he asked if I wanted an extended warranty, answered my questions and waited for my answer. No pressure = great experience, no haggling. I have been back several times for accessories and received great service and great advice. The friendliest group of employees I have ever dealt with. Quite a rarity in North Texas. I am recommending Long Horn to all my friends. In fact, I have already brought one in to look at buying a Harley. I plan on doing business here for years to come."
"I have been a customer of Longhorn for a long time now and recently had to have my bike repaired due to an accident. Hector has been my contact during the entire process and I wanted to let you know what a pleasure it has been to work with him. He walked me through the entire process, was extremely informative, put me in contact with all the right people, and knew how to deal with the insurance company. Hector’s capability and customer service sense were exceptional. The practical knowledge he possesses and delivers to the customer is invaluable to Longhorn. Since I’ve been coming to Longhorn, Hector has always been the most aggressive to assist with new ideas and upgrades to my motorcycle. I want to thank you for all you do at Longhorn and look forward a great year of riding. "
"I WAS LOOKIN AT DUECE USED THAT LONGHORN H-D HAS THE SALESMAN MARK AND MYSELF TALKED FOR ABOUT THREE MINS ON THE PHONE AND I KNEW THIS PLACE WAS ALL ABOUT CUSTOMER SERVICE AND TAKING CARE OF CUSTOMER NEEDS THEN I MET SHANE (THE F&I GUY ) WITH MARK AND SHANE WORKIN ON A DEAL THEY OFFERED BETTER SERVICE THAN MY LOCAL DEALERSHIP THATS WHAT CUSTOMER SERVICE IS ALL ABOUT I LIVE IN CENTRAL TEXAS 2 HOURS FROM THESE BOYS AND THEY ARE WILLING TO GO THAT EXTRA MILE TO TAKE CARE OF CUSTOMERS WHEN YALL ARE LOOKIN FOR NEW OR USED BIKE COUNT THESE GUYS IN THEY WILL MAKE IT HAPPEN MARK AND SHANE YOUR DEALERSHIP ARE VERY LUCKY TO HAVE YALL ON BOARD WITH THEM YALL TAKE CUSTOMER SERVICE TO NEW LEVEL AND YOU DONT FIND THAT ANY MORE MARK AND SHANE THANKS FOR ALL THE HARD WORK AND TIME YALL PUT INTO THIS "
"I've bought two bikes @ longhorn h d and have had the best service from both the salesman ,parts , and service dept. I bought a new 2003,and 2005 model roadking & ultra classic ,and was very happy with both bikes , and the service I received !!!!"
"Thanks for the great effort to find the short on my bike. Bob worked hard to trace down a small pin hole in the wiring for the fuel system
"I Bought my first Bike on 8-11-06 at Longhorn in Grand Prairie . I had a wonderful time with the staff who are very friendly. They were able to help me with any questions that i had during my purchasing process and first service job. When i get ready to buy another they will have me as a repeat customer. I would recommend this dealership to anyone interested in purchasing a Harley. Thanks Longhorn . "
"The only place to buy. I've bought 2 bikes from Longhorn, and if there comes a time for #3, they can be assured that they will see my happy, drooling face in the showroom! Thanks for all you do."
"Purchasing my 2007 FLHT was by far one of the most satisfying experiences in my life. The entire staff at Longhorn were GREAT! It was one smooooooth operation! Thanks Chuck and Shawn for the help and assistance. Carol & I are proud to be a part of the Longhorn Harley Family!"
"I did not get my bike from your dealership, but I do use your parts and service. Keep up the good work. "
"I drive 80 miles one way. shure theres others but none I have visited have even come close to the service dedication honesty and just down right friendly people. the ride is a pleasure it self. but you guys make it just that much better thanks again. STEVE JONES "
"This purchase was more than buying a bike for me it was a life changing experance, as i have riden sport bikes for the past twenty plus years. Mark helped me pick the model that would meet my needs and wants. Then helped me pick the options to fit me and make it stand out form any other on the road. The whole team rallied together to build and deliver a frist class dream. My 2006 softtail Heritage classic and I are very happy to be a part of the longhorn family now. See you out on the road. G.F.W."
"I have never enjoyed such an effortless process in purchasing ANYTHING before coming to Longhorn! Mark was absolutely awesome and assisted us in the purchase of my Night Train. Shane was also helpful in tweaking the paperwork and getting us on the road. I knew that purchasing my first Harley would be an exciting experience, but the staff at Longhorn made it memorable! Thank you!"
"I have never enjoyed such an effortless process in purchasing ANYTHING before coming to Longhorn! Mark was absolutely awesome and assisted us in the purchase of my Night Train. Shane was also helpful in tweaking the paperwork and getting us on the road. I knew that purchasing my first Harley would be an exciting experience, but the staff at Longhorn made it memorable! Thank you!"
"I just wanted to commend your service dept for excellent service (particularly Hector and Greg). I was riding on a trip recently on my way from Houston to Canada when my check engine light came on intermittently. I called Hector when I was about 2 hours away. He said they were very busy, but to bring it in and they would find out what the problem was. When my riding buddies and I pulled into Longhorn HD, he immediately had a look at it and took it to Greg to find out the problem. It turned out to be a minor problem (plug wire) that was throwing the diagnostic code. Greg fixed it right away and my buddies and I were back on the road within about 15 minutes. I really appreciate you guys taking the time to help a biker out that is on the road and travelling. Not all dealers do that. As a matter of fact that same morning, before calling Longhorn HD, I had wasted 3-1/2 hrs at a dealership north of Houston that kept telling me they would look at it, but continually put me off. Daryl in Houston"
"I sent a seperate e-mail just before this, and it was sort of a "Thank You" for the welcome I got from your associate Chuck Galaway. "
" THEY REALLY KNOW HOW TO TREAT A COUSTOMER THIS WAS MY FIRST BIKE I HAVE EVER BOUGHT THEY WERE NOT OUT TO MAKE A SALE BUT TO FIND OUT MY NEEDS AND WHAT I COULD HANDLE BUT YOU CAN BELEAVE THAT THEY WILL HAVE A COUSTOMER FOR LIFE THANK YOU"
"Thank's to the entire staff! Everyone went out of there way to help. This was a pleasure after visiting many Dealers and not having any success with help or friendly atmosphere. Special thanks to Shane,Mark & Chuck. It is a prevlidge to be a Longhorn customer. "
"I CALLED LATE ON SATURAY TO SEE IF I COULD GET AN OIL CHANGE,NO ONE ELSE COULD IT . NOT ONLY DID YOU GET ME IN YOU DID A 5K SERVICE AND BRAKE PADS ON THE REAR EVEN THOUGH IT WAS AFTER CLOSING WHEN YOU FINISHED,YOU DID NOT RUSH THE JOB.I WANT TO SAY THANK YOU AND YOU HAVE A NEW CUSTOMER WHO IS VERY HAPPY."
"We did a lot of shopping before deciding which motorcycle to buy. At every other Harley dealership visited, we felt a bit "less than worthy". That was before we met Alfred, Shane and Bruce. Our experience at Longhorn Harley Davidson was trully a great one. The staff worked hard to offer the bike we dreamed of at great price and offered a finance rate better than our Credit Union. Accessories and clothing, parts and service and even those we spoke with by phone made us feel welcome and proud to have finally joined the family. We proudly "rang the bell" after taking delivery on our new 2006 Ultra Classic. The combination of great machinery and an awesome dealership add up to ONE SWEET RIDE! It's great to be in the family!"
"I have owned and ridden Harley's continuously since 1973 here in the Metroplex. I have had dealings in the past with Longhorn, since opening, that left me somewhat less than satisfied. I came to your shop last Wednesday, May 3rd in need of two new tires and met Brett at my appointed time, he was very friendly and helpful. Greg was the service tech on the job, very knowledgable. I have to say that since the change last year attitudes have changed for the better at Longhorn. I was completely satisfied with the service and work performed. Greg even found a problem with my drivebelt that had remained hidden to me. I would say that he saved my bacon by finding and repairing my problem. I want to commend the staff and especially Greg and Brett for the fine experience that I was provided at your dealership, you have far exceeded my expectations. I look forward to more enjoyable times at Longhorn. Again, thanks! Oh yeah, the tires ride good too!"
" I have purchased four bikes from Longhorn and it has been a very satisfying experience. Have bought three from Jon. I have 29,000 miles on my 2005 ultra classic already and it has been trouble free."
"My husband and I have purchased 2 Harleys from Longhorn and we wouldn't go anywhere else. Bruce is the best salesman. We are always made to feel like family there and are on first name basis with everyone there. Each department has bent over backwards with any problems we may have had. I always recommend Longhorn to everyone we know that is interested in purchasing a Harley. Keep up the good work!"
"Longhorn is all 5 star, Its like a 2nd home now. I got my first Harley there. Chuck was the best sales person I ever seen. He made it so much fun. Longhorn is also a great place to go and hang out and meet new friends and old ones. I ride everyday. "
"Are you vertically challenged?...not a problem for the mechanics at Longhorn! I will forever be greatful for the "can do" attitude in lowering my Screamin'Eagle Deuce and making other modifications to fit a "short" person! Thanks to the whole Longhorn H-D Team, the best in the metroplex! Are you lookin' for a family to ride with? Go see, do with us! ---Shorty"
"There are few places you do business with and say you're proud you did business there. Longhorn Harley-Davidson is one of those stores. Excellent, non-pressure, sales, knowledgable finance and insurance department, friendly service and a great parts department. If you want a Harley, you need to visit Longhorn."
"Longhorn is the most friendly and open Harley Davidson store I have been in. They are family oriented and treat all people, whatever their age, with respect and courtesy. Bruce was just great in helping me choose the best bike. He is very knowledgeable about the Harley Davidson product line and works well with people. The service and parts departments go out of their way to help. The HOG chapter is like family and loves to get together to go on rides, to go eat, to have fun, or help others. My wife loves the LOH, a unique group of women! "
"We have purchased 2 Harley-Davidson's from Longhorn. Our experience with everyone that works there has always been the best! They really know how to take care of the Customers! My Brother-In-law also bought his New Heritage at Longhorn because of our great relationship with the dealership! Thanks for providing 5 STAR service in all catagories! Longhorn customers for Life!"
"They are the best!! I'll never forget either of our two grand ownership days, when we first purchased our Heritage and then my Lowrider! Even 2-1/2 years later, I still want to get on their intercom and shout, "I LOVE my Harley-Davidson", and it's all thanks to the 5 star Longhorn dealership. Thanks!"
I just bought a 2008 Fat Boy today. I came to this dealership because of the treatment I received on the phone from the sales rep. Mike Parker was very easy to work with and seemed sincere. He took care of me and I felt that he was honestly looking out for me. I'm going to recommend this dealership, and Mike, to anyone who asks me about my bike. What a great experience
My wife and I started our search for our first Harley on Friday at your location (Longhorn H-D) and talked with Pruitt Jones. Pruitt took the time to get to know us and our wants and needs and allowed us time to talk and go home to think about this purchase. After sleeping on it we returned on Saturday and Mr Jones once again was more than happy to help us in finding our first Harley (Ultra Classic) with no pressure in the purchase at anytime of the sale and took us by the hand and lead us through the finance and all the paperwork and hassels that come with a purchase of a new car, truck, or bike. This was the most pleasent purchase I have ever made and now you have a customer for life from service to shirts.
Thank you Longhorn H-D
Craig Smith
new harley owner
I bought a used 08 Dyna from LHD and returned when I outgrew it.
I have a HD dealership two miles from my house, but chose LHD at the recommendation of several people and they were right.
I bought my 09 Fatboy from Shane Keeling and he was great to deal with. I got a lot of help from Don the Chrome guy on add ons and Mark in the Parts Dept. was excellent in getting the items ordered and setting the install up.
Chris in Service is really great to deal with, he was always pleasant and very helpful.
I have to admit, I was a metric rider for many years and was a little intimidated by entering the HD market, but everyone at LHD has made me feel at ease and glad to now be a HD owner.
Everytime I come in the store, I am greeted and am offered help with anything I need.
I always wanted to own a motorcycle and for that i wanted a Harley. I took the safety course and rode different bikes in the metroplex looking for th
right one.
After several visits and trips to local dealerships the way that i was greeted at Longhorn HD was the best.
The sales rep Joey did not pressure me into anything and he was very proffesional in answering all my questions.
The staff in the store made feel at home from the moment that i walked in til the time i got the keys to my bike.
I will go back to Longhorn HD for all my maintenance and to upgrade my Sporty 1200 Custom in the future. Thank you to
everyone and look forward to be part of the Harley Davidson family.
I wish to convey a big Thank You to Chris Hoercher, Ron Miles, and all of the technicians involved in the repair of my bike. I had electrical problems and they were driving us all crazy but with the patience and understanding by all parties the problems have been resolved again a big Thank You to all.
I would like to express my appreciation for the excellent service I received from the "Service" department. I had a intermittent problem with a 07 FLHTC running rough and stalling. The problem was difficult to isolate as it did not show a code, but your tech (Nate) hung in there until he found the problem, running fine now. Good job Nate!
In the past I have purchased high dollar items which have a tendency to make you a little nervous. The deal at Longhorn was so easy it was unreal. I told Shane over the phone what I needed to do with my trade, the overall deal, etc. Shane said, “I will make it happen!" When I got to Longhorn he did exactly what he said he would do. Shane and my salesman Chance made me feel very glad I had come to Longhorn. The overall layout of the dealership is great, clean, well planned, and everyone there makes you feel comfortable. The new 2011 103 cubic inches street glide that I bought is nice Harley did a
great job on it. I built Harley choppers when I was young and quality like then counts now. I can't wait to get some custom parts at the Harley house to put on my new bike to personalize it! I love Harley's and always will it is a way of life! My wife, daughter, and I will enjoy this bike for many miles to come.
Unfortunately I purchased my 2008 Street Glide @ Texas Harley, but couldn't get serviced.
So I came to Longhorn Harley and they got me in quick. Then on another occassion they were having a Saturday Party (crowded), and I wanted to buy the airhorns for my bike. I asked the service dept "If I buy these today can you put them on now?". The service dept. checked their schedule and said they would squeeze me in today.
Well that sold me on them as a dealership. I have been going there every since. I highly recommend them because they have treated me like family even though I bought my bike somewhere else. They have always gone out of their way to get things done when I needed it done, and the dealership I bought the bike at just treated me like a number, and servicing after purchasing wasn't important. I hope
they do change in the future, but it doesn't matter to me, as my next purchase will be this year from Longhorn Harley ONLY. Great dealership run by great people that are always concerned about their family of customers.
Well... BACK AGAIN.. BIKE#2 FROM LONGHORN I JUST LOVE THESE PEOPLE...THEY ARE FAMILY TO ME.. THEY HAVE BEEN THOUGH THE THICK AND THIN SUCH THINGS AS DEATH OF MY SPOUSE OF 31YRS. 1ST. BIKE DEAL WAS SO MUCH FUN.2ND TIME AROUND WAS EVEN BETTER.. #2 BIKE=103 GLIDE NICE RIDE ITS EVEN GONNA GET BETTER AFTER MAKIN IT RUN AS A THOROUGHBRED.... AS FAR AS SERVICE DEPT.I CAN'T SAY ENOUGH ABOUT SERVICE THEY GET RIGHT ON IT.. NO BULL -HIT ...THE ONLY THING I CAN SAY ABOUT LONGHORN HARLEY IS IF U BOUGHT YOUR BIKE OR ANYTHING ELSE OTHER THAN AT LONGHORN U MISSED OUT ON THE WHOLE HARLEY EXP... I'AM SORRY!AND NOT TO FORGET THE PARTIES ARE WORTH THE TIME.. BE SIDES WHAT!!!!! THE GRASS CAN B MOWED NEXT WEEK-END..SO WITH ALL THAT BEING SAID ONLY 1 MORE THING TO SAY ..GET YOUR ASS TO LONGHORN AND B TREATED LIKE ROYALITY..CUSTOMER SERVICE ARE UNLIKE
ANY OTHER DEALERS I HAVE BEEN 2 IN THE GREATER METROPLEX.....THANKS GUYS AND ALL THE BEAUITFUL WOMAN OF LONGHORN C/YA SOON
I just bought a new 2011 Ultra Gilde and the experience was great. No pressure from the salesman(Ritchie)and Shane was able to work with me on the finances. I will recommend Longhorn to all my biker buddies and only wish I had bought my first bike here, but I will be back again for all my service and accessories.Thanks for a great experience
My 03 883R was on my trailer returning from riding in the dessert in Az on vacation when run off the road totaling all, Truck, Trailer, Bike. Brought bike in for insurance estimate (Ron) who promptly got it ffloaded (even though it was close to quitting time), he met with my claims adjuster and took care of everything needed,upon getting my settlement I hustled back in to purchase my New (to me) bike from Chance who is the best HD salesperson I have ever dealt with(I've owned 4 Sportsters 72, 74, 03 and now an 00 1200C,as usual everyone at the dealer was friendly, helpfull, went out of their way to get me back in the saddle. Your Dealership is the tops in my book,while waiting for my bike to get prepped Hector even worked in an Inspection on my spare bike(Ducati) Parts, Service, sales, don't know how the other dealers in the metro area stay in business. Thank you for such a great experience,
Alfred-you've got a good son. He successfully sold me another bike. He pulled out the stops like he always does. He gave me what I wanted, and gave me the best price in Texas. I made it hard on him, but he didn't flinch. As you know,I am a steadfast Longhorn fan-and that is one of the reasons why.
Thanks! You guys are the best
Well, I had a check engine light pop on in my gauge cluster. I took my Night Train in and left it to the service department to fix. My bike was took better care of than expected, fixed promptly, and even delivered back to my home. I think they also washed the thing too.. Everyone I talked to was friendly, respectful, and I got a feeling they went out of their way for me and I wasn't just another customer. I have found a dealership to deal with close to home now. These guys are gonna get my buisiness from here on out. Overall a wonderful experience and with the care they treated my bike, I would almost trust em with my wife..
I just wanted to say we just bought our first Harley heritage softail today and Scott Hansen was our salesman. If you ever want to go to a Harley Dealership this is your place. They are awesome and they treat you just like member of their own family. Scott was the best salesman I have ever dealt with he made it very comfortable and very stress free. Thank you for making us feel very much at home!!!!!...Thank you Tommy and Joella
I have purchased three motorcycles from Longhorn Harley Davidson and have found the experience 5-Star in every way. Their service and parts department are staffed by experienced and pleasant individuals always willing to ensure the best customer service possible.
Most recently I had my 2007 Street Glide in for new wheels, tires and brake rotors. After a long discussion, I went with their recommendations all the way. The work was performed flawlessly and the improvement in the bike's handling is most noteworthy. I greatly respect the owners Alfred and Shane Keeling, and take my hat off to Billy in the Service Department, Tory and Don in the Parts Department, and the young ladies that staff the Check Out Counter for their pleasantries.
Having visited many Harley Davidson Dealerships in my trips, I don't know any other dealership that can compare.
Thanks for all of your help. Longhorn customer service is the best. I live one mile from a Harley dealership in Bedford. But I come to LHD to do my business for this reason.
I was at the garage night on 3-8-12 and your dealership,store and employee's are just amazing. I was so impressed with 1st that you offer this evening for free, serve sandwiches,wine and beer. for FREE... I am from california and I have never seen anything like what you put on last night. I wanted to Thank you for the many hours/efforts you spent with us and how you and the employees were so very helpful and happy to be there.It shows. I am so in aw over this event I can't even tell you. I will back in Texas and hope to get to stop by your business again. I can deffidently see why you are #1 in the nation. You deserve this honor and it certainly is warrented for sure. If I move here later on in the year I will certainly buy my bike from your dealership. Looking for the superlow 883 on wed. Jackie look through the whole store until we found the one I wanted 2012 superlow with the new tank with a reduced seat. There was only one and she looked until she found it. I am VERY IMPRESS. Thank you so very much.
If you are considering where to buy your bike, I will go on record as saying
Longhorn Harley is the only place to purchase. My salesguy, Gregg G. was sure
to explain any and all aspects of the sale, including the "GAP" insurance.His
comment of;" it's not IF you go down, it's WHEN you go down", put a little
shake in me, but,4 months after purchasing the "GAP", I got hit by an
uninsured idiot( woops), I mean motorist that totalled my bike, and bruised
me up a bit. The experience, as bad as it COULD have been, was a blessing by
the way EVERYONE at Longhorn, and the insurance company handled my claim. If
you're on the fence to buy, go ahead on and have confidence these are the
guys to buy from.
I have been a Longhorn parts and chrome customer for a number of years so when it came time to buy a new Harley I got in touch with them on the internet. Richie, in sales, got back with me and we began a very pleasant
buying process. I put him through his paces and he never got frustrated or acted annoyed. I shopped some other dealers and they all had to work to match Longhorn's prices.....some got close but the point is that they had to
chase Longhorn and I am a believer in customer loyalty, especially when the overall experience is such high quality. From sales, accessories, clothing, and service, the overall experience has been even better than expected. I
bought a 2012 Street Glide with zero pressure by anyone other than to be helpful. I won't hesitate to continue my customer relationship with this very pleasant family dealership.
I have dealt with Longhorn HD for several years, new purchases, service, parts etc. They also redid my 92 big twin motor, every one there from top to bottom are the best imho there is only one hd shop it is longhorn wouldnt use any other shop.
I would like to take this time and opportunity to say "Thank You," to you and Longhorn HD for having and offering an outstanding Motorcycle Riders Safety Course to new riders. My instructors, Bob and Kyle were great teachers. They were informative, covered all important details and very knowledgable. They answered every question or concern I had throughout the four-day course. Both Bob and Kyle were personable and made me feel very comfortable, especially being a female rider in the class. I would highly recommend to anyone who is interested or needs to take a course to go through Longhorn HD, because of the wonderful experience I had, and the level of professionalism and experienced instructors offered.
I just wanted to extend a sincere thank you to you & your service staff. My wife & i just got married last sat & rode our Harley UC down here to Tx on our way to S. Padre. Half way down here I noticed a leak coming from the outer primary cover. We stopped into your shop today (24th) to have it fixed & one of the guys behind the service counter said he'd be able to get us right in even though u were busy. He told us it wouldnt take long to fix & we'd be on our way & thats exactly what happened. After they were done fixing the bike they washed it! As you can imagine, riding all that way with oil leaking made quite a mess & if you knew how meticulous I am about keeping my bike clean it was just one more thing that made the trip to your shop/dealership even more of a pleasure. PLEASE let everyone in your shop know how grateful my wife & I are to you & the service you provide to us riders. I will let everyone know if they're ever in the area to stop by.
Our first harley is now no longer a dream thank you PRUITT and Longhornhd.We love it and will care for it,pride of ownership your dealership is far away but because of your great treatment while my wife and friends from Thackerville agree.You have loyal customers forever and we are a part of the Harley family. .MERRY CHRISTMAS TOO ALL. You all made this the very best christmas ever. thanks Nicholes and Helen
I recently bought my first bike from Longhorn HD. Everyone at the dealership was great. I attended the Boot Camp and it was very informative and the staff was genuinely concerned about each individual participant's needs and
concerns. The next day I bought my bike. I worked with Greg, but also Frank and Al spent a lot of time with me when Greg was unavailable. I really felt like all of them wanted to help me select the best bike for me - no pressure
or trying to influence me to buy something more expensive. It was a very fun and pleasant experience. Al and Frank were very helpful and Greg was really great to work with. They delivered my bike to my home. Everything went so smooth. Cindy and Cat and all the other ladies were very helpful and attentive to my needs and wants. This was overall a very fun and pleasant experience. I would recommend Longhorn HD to anyone, whether first time buyer or seasoned rider. Longhorn HD ROCKS!
Had my 07 Nightster serviced last week and was very pleased with the work done. Talked to Kevin while my bike was being serviced and came back in Friday and purchased a 2013 Wideglide and could'nt be Happier. Kevin is an Excellent salesman who made the whole purchase process pain free. The man deserves a raise. The whole buying experience was a pleasure and I will be back for all my accessories. I'm happy in the wind.
I just want to comment on the class and the instructors for the Rider's Edge class that I attended on 5/2 thru 5/5.
Both instructors, Bob and Kyle, were professional and offered a lot of insight into riding motorcycles for experienced and inexperience riders. The classroom portions were kept interesting (as much as possible) and the riding portion was safe and helpful.
I think it's a good program and both instructors did a great job with the entire class
Longhorn HD is great. All of the employees are so nice and courteous and helpful, whether the sales folks, service department, apparel department or parts - everyone was very helpful and had a good attitude.They all seemed like they genuinely enjoyed their jobs.
I bought my first motorcycle about a month ago and Longhord HD was very helpful in helping me pick out a bike that was right for me (feel, fit, etc.). I am a motorcycle novice and no one made me feel like an idiot. I just finished the Riders Edge Program and it was well worth the time - I learned a lot and I have much more confidence now and I am ready to ride! The owners are really down to earth people, not pretentious and very accessible. Cindy was a big help with a lot of stuff including Riders Edge. I attended Boot Camp first, and I was hooked!
This was one of the best buying experiences I have ever had. Thanks to Greg my sales rep who gave me good information and walked me through everything and even made himself available on his off days. Longhorn HD ROCKS
