"All take care of all our HD needs would not shop anywhere else!"
"What a wonderful experience! Everyone from the sales staff to the motorclothes associates were extremely helpful and professional, and seemed almost as excited as I was to buy my Ultra Classic. Thanks to everyone at Longhorn."
"92.5 talks about Longhorn HD so I went to check it out. It was well worth the ride. Roy in parts showed me around and I met almost everyone, including Alfred. I was so impressed that I called HD to comment. They wanted to know what my concern was. When I told them it was a compliment call, I thought the girl was going fall off her chair. I'm very happy with them and plan many more visits for "JUST ONE MORE PART". Thanks,Bob"
"They are a team at this location. They take you around and introduce you to others and you come in and they know you. They are very helpful and friendly. They must have daily meetings and bring everyone at the dealership on new customers and old customer’s so they are up to date. I cannot speak more highly on the professionalism. Shop is clean, service is clean good selection of Bikes and parts and apparel. If you are shopping for a New Bike or any other Items I would not miss this dealership! James & Frances "
"Longhorn Harley Davidson has always been a great dealership. All aspects of the dealership to include sales, service and the accessory department have always been a pleasent experience. Everytime I brought my 2006 Road King Classic in for service I was amazed on the quality of the customer service and felt that Longhorn really cares about every customer. When I brought my Road King in for the 20,000 mile service, the reception was less than desireable and the service I received on my bike was not satisfactory. I imeadiality assumed that since Longhorn moved to a big facility and business is great, now they just became another Harley Dealer like the ones we have in the Metroplex. I left very disipointed and started the process to try and find a shop where I could get good service for my Road King. When the Longhorn management found out about the service and treatment I received I was contacted by Shane and he imeadiatally offered to make everything right. Longhorn picked up my bike at my work, preformed the service I requested and delivered the bike to me when I got off work. My Road King now runs like it is brand new and every issue I had with the bike has been taken care of. Longhorn Harley Davidson is still my Dealer of Choice. This dealership really does strive to have satisfied customers. Even though I may have caught someone on a bad day or an extreamly busy time when I needed service, Shane and his staff went out of their way to correct any issues that I had. Thank you! Mike"
"To all my friends at LHD. All of you have been the best to me. Everyone remembers my name and I feel like I am home with my family.Everyone allways makes time to talk and answer any question I have. I have purchased 2 bikes from your dealership since 2006. All purchases have been very enjoyable. The quality of service I have had done has been perfect in every respect. Bikes have had work done exactly as requested and are allways ready when promised.When I pick them up they are as clean or cleaner than when I brought them in. Many thanks to Bruce,Roy,Wendy and especially Shane for taking the time to deal with me and answer all my questions. Sincerely, Ronald Ward Customer For Life"
"We are so pleased that your dealership took over Longhorn The difference is like night and day. Alfred Shane and the whole crew are all on the same path ..To help each biker make a good choice where he or she shops. From a new or used bike to all the clothing and chrome to add to that Bike . I was very glade to see that your growth has not changed the way you treat all of your customers . This is great to have you guys so close to deal and vist with. We have purchased two new road glides from your store and the process went very smooth, the service dept has meet all our requirements with prompt timley services.. Keep up all the great work and freindly employees . Merry Christmas Pat and Denise Penwarden Midlothian Tx Ps.. Denise suggest that you get more 4x shirts in.."
"I love my bike,your store,your people. It was all great,....Thanks Ron Miles and Co.......We`ll see y'all soon!! .....................Jimmy & Amanda"
"Well, saw your web-site, checked it out saw a bike.. I fell in love with it. I came to the dealership of nice, experienced,great people, and a great deal ...but,the wife said I need to make room in garage for my new toy. So, I'll be seeing you soon .THANK YOU SO MUCH.....D.TINDALL "
"I want to thank Steve, Shane, Kenn and everyone else involved in making my purchases enjoyable. From the staff in the back who helped me with boots and helmets, to the staff at the parts counter and to the staff up front who takes my money, I am very impressed with the attitude and helpfulness of everyone at Longhorn HD. It is a pleasure doing business with y'all!"
"It is sorta a hobby of mine to visit any Harley dealership that I happen to drive by. I am new to the metro-plex and have gone to many in the area. I am glad that I found Longhorn. You see, my wife and I are from East Texas and we felt very close to our Harley dealership in Longview. People were genuinely interested in us, on and off the bikes. Since moving here, I was contemplating a trade or purchase but just couldn't find what I wanted or find who I wanted to do business with. No one wanted to even know our names. No one had a personality. No one had a smile for us as we came in the doors. Coming to Longhorn Harley was such a pleasant surprise. I was greeted the way we wer always greeted at "home". Before I knew it, I was introduced to several people in the Longhorn family and was told of the new move to the new facility. Believe it or not, as I shopped around and Chuck showed me around, I just happen to find the bike that I felt I had been looking for. Coincidence? Maybe. But its funny how things like this workout. It is all in the attitude and everyone's so positive. Chuck had the answers to all my questions and made me believe that this could happen. He worked tirelessly to accomodate me and make this a smooth, worryfree experience. He took care of all the details. I ended up making the deal on the day after the staff had made the big move down the street. It was a huge undertaking and I was wondering if I should give them a few more days to get things together. But...my wife and I went over and as busy as they all were, every employee that we saw took a minute to visit and talk and make us feel welcome. It was unbelieveable. The deal was done, the bell was rung, and ovations were heard all over the facility. (The bell was still in the box and not hung yet!) What a joyful experience! I applaud you all for your dedication first....to your customers! It is truely felt and appreciated and you will be more successful than anyone else in the area because of this. It also helps to have a good personality! It helps to be able to laugh in all situations! Sincerely, Phil Dingler, Alvarado"
"I lived in Grand Prairie from 1991 to 1999 and was a customer of Longhorn HD then. I had to move because of work. Well now I have moved back to Grand Praire and see they have built a new store. I am glad to be back "Home in GP" and happy to be back close to Longhorn HD. They were always great before and I am sure that they are even better now. "
"I personally have never had an experience like I have had w/Longhorn. After a couple of days of my bike purchase I ventured on in to look at goodies and such. I was introduced to some more people that I wasn't introduced to when the sale of my bike was final. Leaving with a smile on my face I looked forward to my next visit. The next visit was just a couple of days later. I ran into many of the same people that I had met days before and was quite impressed when they called me by name when they said HI and how ya doin. When I bought my bike I was told that its a big family at Longhorn, they couldn't have been more right. Years ago I went in to buy a T-shirt for a relative and was very disappointed by the people that were there at the time. Things have changed so much since that day. Chuck to me is not a salesman he's a great guy with a great love for bikes and people. Chuck never pressured me into anything and has always had an answer to any question I have had. I now have some partiality towards Chuck but everyone there is somebody I'd love to sit down next to and have a cold beer with. I don't just recommend Longhorn I highly recommend them. Longhorn is heading in the right direction and I don't think it will be long before they surpass all the others. I can't wait to really get involved with the rides and events that Longhorn is behind. Everyone that is associated with them are my kind of people. The next time you go down the road and see someone on a bike that looks like they don't have much experience but a big smile on their face that'll be me spreading the word about Longhorn!"
"Fantastic! What can I say except everyone at Longhorn has been wonderful. Starting at the top with Alfred whom I met on the very first day I was there. Kevin Pate, my salesman and a big thank you to CAT who helped find me two helmets for both me and my son. I will be a loyal customer for years to come and I continue to brag on the quality of customer service I received during the entire experience. "
"Being a "senior citizen" and a new rider, buying a new H-D was a big step for me, but an enjoyable experience. Everyone I have come in contact with at Longhorn has treated me as if I had bought a share of the dealership instead of just one bike. Carol and I feel like we have been adopted by the girls "up front". "
"I've bought two bikes @ longhorn h d and have had the best service from both the salesman ,parts , and service dept. I bought a new 2003,and 2005 model roadking & ultra classic ,and was very happy with both bikes , and the service I received !!!!"
"I did not get my bike from your dealership, but I do use your parts and service. Keep up the good work. "
"I drive 80 miles one way. shure theres others but none I have visited have even come close to the service dedication honesty and just down right friendly people. the ride is a pleasure it self. but you guys make it just that much better thanks again. STEVE JONES "
"I sent a seperate e-mail just before this, and it was sort of a "Thank You" for the welcome I got from your associate Chuck Galaway. "
"Thank's to the entire staff! Everyone went out of there way to help. This was a pleasure after visiting many Dealers and not having any success with help or friendly atmosphere. Special thanks to Shane,Mark & Chuck. It is a prevlidge to be a Longhorn customer. "
"We did a lot of shopping before deciding which motorcycle to buy. At every other Harley dealership visited, we felt a bit "less than worthy". That was before we met Alfred, Shane and Bruce. Our experience at Longhorn Harley Davidson was trully a great one. The staff worked hard to offer the bike we dreamed of at great price and offered a finance rate better than our Credit Union. Accessories and clothing, parts and service and even those we spoke with by phone made us feel welcome and proud to have finally joined the family. We proudly "rang the bell" after taking delivery on our new 2006 Ultra Classic. The combination of great machinery and an awesome dealership add up to ONE SWEET RIDE! It's great to be in the family!"
"Longhorn is all 5 star, Its like a 2nd home now. I got my first Harley there. Chuck was the best sales person I ever seen. He made it so much fun. Longhorn is also a great place to go and hang out and meet new friends and old ones. I ride everyday. "
"Longhorn is the most friendly and open Harley Davidson store I have been in. They are family oriented and treat all people, whatever their age, with respect and courtesy. Bruce was just great in helping me choose the best bike. He is very knowledgeable about the Harley Davidson product line and works well with people. The service and parts departments go out of their way to help. The HOG chapter is like family and loves to get together to go on rides, to go eat, to have fun, or help others. My wife loves the LOH, a unique group of women! "
I bought a used 08 Dyna from LHD and returned when I outgrew it.
I have a HD dealership two miles from my house, but chose LHD at the recommendation of several people and they were right.
I bought my 09 Fatboy from Shane Keeling and he was great to deal with. I got a lot of help from Don the Chrome guy on add ons and Mark in the Parts Dept. was excellent in getting the items ordered and setting the install up.
Chris in Service is really great to deal with, he was always pleasant and very helpful.
I have to admit, I was a metric rider for many years and was a little intimidated by entering the HD market, but everyone at LHD has made me feel at ease and glad to now be a HD owner.
Everytime I come in the store, I am greeted and am offered help with anything I need.
In the past I have purchased high dollar items which have a tendency to make you a little nervous. The deal at Longhorn was so easy it was unreal. I told Shane over the phone what I needed to do with my trade, the overall deal, etc. Shane said, “I will make it happen!" When I got to Longhorn he did exactly what he said he would do. Shane and my salesman Chance made me feel very glad I had come to Longhorn. The overall layout of the dealership is great, clean, well planned, and everyone there makes you feel comfortable. The new 2011 103 cubic inches street glide that I bought is nice Harley did a
great job on it. I built Harley choppers when I was young and quality like then counts now. I can't wait to get some custom parts at the Harley house to put on my new bike to personalize it! I love Harley's and always will it is a way of life! My wife, daughter, and I will enjoy this bike for many miles to come.
My 03 883R was on my trailer returning from riding in the dessert in Az on vacation when run off the road totaling all, Truck, Trailer, Bike. Brought bike in for insurance estimate (Ron) who promptly got it ffloaded (even though it was close to quitting time), he met with my claims adjuster and took care of everything needed,upon getting my settlement I hustled back in to purchase my New (to me) bike from Chance who is the best HD salesperson I have ever dealt with(I've owned 4 Sportsters 72, 74, 03 and now an 00 1200C,as usual everyone at the dealer was friendly, helpfull, went out of their way to get me back in the saddle. Your Dealership is the tops in my book,while waiting for my bike to get prepped Hector even worked in an Inspection on my spare bike(Ducati) Parts, Service, sales, don't know how the other dealers in the metro area stay in business. Thank you for such a great experience,
I have purchased three motorcycles from Longhorn Harley Davidson and have found the experience 5-Star in every way. Their service and parts department are staffed by experienced and pleasant individuals always willing to ensure the best customer service possible.
Most recently I had my 2007 Street Glide in for new wheels, tires and brake rotors. After a long discussion, I went with their recommendations all the way. The work was performed flawlessly and the improvement in the bike's handling is most noteworthy. I greatly respect the owners Alfred and Shane Keeling, and take my hat off to Billy in the Service Department, Tory and Don in the Parts Department, and the young ladies that staff the Check Out Counter for their pleasantries.
Having visited many Harley Davidson Dealerships in my trips, I don't know any other dealership that can compare.
Thanks for all of your help. Longhorn customer service is the best. I live one mile from a Harley dealership in Bedford. But I come to LHD to do my business for this reason.
I was at the garage night on 3-8-12 and your dealership,store and employee's are just amazing. I was so impressed with 1st that you offer this evening for free, serve sandwiches,wine and beer. for FREE... I am from california and I have never seen anything like what you put on last night. I wanted to Thank you for the many hours/efforts you spent with us and how you and the employees were so very helpful and happy to be there.It shows. I am so in aw over this event I can't even tell you. I will back in Texas and hope to get to stop by your business again. I can deffidently see why you are #1 in the nation. You deserve this honor and it certainly is warrented for sure. If I move here later on in the year I will certainly buy my bike from your dealership. Looking for the superlow 883 on wed. Jackie look through the whole store until we found the one I wanted 2012 superlow with the new tank with a reduced seat. There was only one and she looked until she found it. I am VERY IMPRESS. Thank you so very much.
If you are considering where to buy your bike, I will go on record as saying
Longhorn Harley is the only place to purchase. My salesguy, Gregg G. was sure
to explain any and all aspects of the sale, including the "GAP" insurance.His
comment of;" it's not IF you go down, it's WHEN you go down", put a little
shake in me, but,4 months after purchasing the "GAP", I got hit by an
uninsured idiot( woops), I mean motorist that totalled my bike, and bruised
me up a bit. The experience, as bad as it COULD have been, was a blessing by
the way EVERYONE at Longhorn, and the insurance company handled my claim. If
you're on the fence to buy, go ahead on and have confidence these are the
guys to buy from.
I have dealt with Longhorn HD for several years, new purchases, service, parts etc. They also redid my 92 big twin motor, every one there from top to bottom are the best imho there is only one hd shop it is longhorn wouldnt use any other shop.
Had my 07 Nightster serviced last week and was very pleased with the work done. Talked to Kevin while my bike was being serviced and came back in Friday and purchased a 2013 Wideglide and could'nt be Happier. Kevin is an Excellent salesman who made the whole purchase process pain free. The man deserves a raise. The whole buying experience was a pleasure and I will be back for all my accessories. I'm happy in the wind.
Longhorn HD is great. All of the employees are so nice and courteous and helpful, whether the sales folks, service department, apparel department or parts - everyone was very helpful and had a good attitude.They all seemed like they genuinely enjoyed their jobs.
I bought my first motorcycle about a month ago and Longhord HD was very helpful in helping me pick out a bike that was right for me (feel, fit, etc.). I am a motorcycle novice and no one made me feel like an idiot. I just finished the Riders Edge Program and it was well worth the time - I learned a lot and I have much more confidence now and I am ready to ride! The owners are really down to earth people, not pretentious and very accessible. Cindy was a big help with a lot of stuff including Riders Edge. I attended Boot Camp first, and I was hooked!
This was one of the best buying experiences I have ever had. Thanks to Greg my sales rep who gave me good information and walked me through everything and even made himself available on his off days. Longhorn HD ROCKS
My wife bought a Harley tryke thru the military sales program while in Afghanistan. Longhorn H D was the dealer selected to provide delivery.
We both retired on Aug 30 and she was able to get the tryke to our office to surprise me as part of our ceremony. Pedro worked with my wife so one of our friends could drive it out there and by keeping the details all top secret.
Since we are first time riders Longhorn has kept out tryke until yesterday Sept 23 until I completed the safety class and updated my license. Cindy was sure I was enrolled and followed up to be sure the training went well. Brian Box did an excellent job showing me the tryke and how to ride correctly in the course..
Hector and the service team did some warranty work and installed some armrests while it was stored there so it would be ready when I was.
The clothing team ensured our equipment fit correctly and was what we needed.All in all for first time riders everyone at Longhorn made this a great experience !!
We will recommend Longhorn to our friends who want to ride with style on an American icon .