"We can not put into words how great of an experience we have each and every time at Longhorn. From the amazing look of the dealership to the exceptional customer service that is time and time again. Torrey is outstanding and every staff member always ask if they can help you and keeps a smile on their face. Longhorn is the reason that we dont mind driving 40 to 45 minutes each visit when we need anything. Thanks Longhorn for making riding a Harley that much more gratifying! "
Testimonials: Parts and Accessories
"Good Morning! Thought I'd drop this line commenting on the GREAT SERVICE I received from your parts counter...primarily Roy Becker and Wendy Genoway. I was shopping for a part thru another dealership's inventory....was advised they didn't have it in stock. I was not suprised...fact being it was a painted part. This dealership's rep did a 'search'....informed me that your dealership had one in inventory....gave me the location and phone number. Upon calling, I initially talked with Roy. He did the search...confirmed one was in stock....THEN went to physically verify. After discussing HOW I could purchase this item, I went to work (graveyards) assured the part was being held 'with my name on it'. Roy informed me he'd not be in on Friday (05/02/2008), and to ask for Wendy. The next morning I called....Wendy took the necessary information to complete the purchase, returned a call with the amount total, THEN returned another call with a UPS tracking number. AWESOME PEOPLE those two. To make a long story short, I feel a dealership with employees like Roy and Wendy is responsible...down right DESERVING of my future business. Please commend these two on their excellent professional skills, knowledge, and willingness to 'please this customer'. In this day and time, people like Roy and Wendy are few and far between. Thanks for your time, thoroughness, and committment.... Billy G"
"I am new to the Harley family and I purchased an 07 Ultra from a private party. I came to Longhorn to get some advice and information on accessories on a Saturday afternoon. The place was packed but the accessory department (Windy) took to the time to answer my questions and offered advice. She knows her product and was most helpful. I was made to feel like my business mattered. I spent some money and joined the local chapter. Overall a very positive experience and I will be a repeat customer."
I have purchased two motorcycles from Longhorn Harley Davidson. I currently own a 2008 Softail Springer Crossbones purchased from Longhorn and have had custom parts put on the bike. All servicing on the bike have been with Longhorn. The customer service and friendly nature of the staff is excellent. The parts manager Toy as always exceeds expectation and goes above and beyond when it comes to taking care of the customer. As a combat veteran of both Afghanistan and Iraq, I can be hard to please but at Longhorn I feel like family and I always recommend this dealership as well as Tory the Parts Manager whenever someone is interested a motorcycle or parts. Tory Rocks