"Just a short note to thank you guys again. On Friday June 13, 2008 I was headed to meet my friends for the ride down to Austin for the ROT Ralley when my Streetglide died on me. I called my local HD dealership, and was told it would probably be the following Tuesday before they could look at my bike. Discouraged, I decided to have my SG towed to Longhorn fully expecting it to be there for the weekend. Upon arrival I went into service and told Trent of my trouble and he immediately went out to check out the problem. One of the service techs came out, I believe it was Cody, and proceeded to diagnose the problem. He took off the gas cap and listened inside the tank and told me it had a collapsed fuel filter. Talk about someone knowing what they are doing. He rolled my bike into the Service department and a very short time later I was on my way to Austin. Thanks to these guys my weekend was not ruined. This place is not just another HD dealership but truely brothers helping brothers. This is the only place I will go from now on. I live less than 4 miles from my local dealer but I will be more than happy to make the half hour trip to Longhorn. I would also like to thank Wendy in parts. She is always more than helpful and extremely good at her job. Thanks again, you guys are awesome."

"I drove 149 miles one way to have my 5000K service on my 1200 XL Sportster. Hector Grimaldo, service advisor, very extremely helpful on making my appointment and helping on my arrival. The service was excellent, professional, and done in a timely fashion. My highest compliments to Hector and his team of technicians. Longhorn HD is an outstanding dealership. Thanks for all your help. Vernon"

"I have been a customer of Longhorn for a long time now and recently had to have my bike repaired due to an accident. Hector has been my contact during the entire process and I wanted to let you know what a pleasure it has been to work with him. He walked me through the entire process, was extremely informative, put me in contact with all the right people, and knew how to deal with the insurance company. Hector’s capability and customer service sense were exceptional. The practical knowledge he possesses and delivers to the customer is invaluable to Longhorn. Since I’ve been coming to Longhorn, Hector has always been the most aggressive to assist with new ideas and upgrades to my motorcycle. I want to thank you for all you do at Longhorn and look forward a great year of riding. "

"I just wanted to commend your service dept for excellent service (particularly Hector and Greg). I was riding on a trip recently on my way from Houston to Canada when my check engine light came on intermittently. I called Hector when I was about 2 hours away. He said they were very busy, but to bring it in and they would find out what the problem was. When my riding buddies and I pulled into Longhorn HD, he immediately had a look at it and took it to Greg to find out the problem. It turned out to be a minor problem (plug wire) that was throwing the diagnostic code. Greg fixed it right away and my buddies and I were back on the road within about 15 minutes. I really appreciate you guys taking the time to help a biker out that is on the road and travelling. Not all dealers do that. As a matter of fact that same morning, before calling Longhorn HD, I had wasted 3-1/2 hrs at a dealership north of Houston that kept telling me they would look at it, but continually put me off. Daryl in Houston"

"I have owned and ridden Harley's continuously since 1973 here in the Metroplex. I have had dealings in the past with Longhorn, since opening, that left me somewhat less than satisfied. I came to your shop last Wednesday, May 3rd in need of two new tires and met Brett at my appointed time, he was very friendly and helpful. Greg was the service tech on the job, very knowledgable. I have to say that since the change last year attitudes have changed for the better at Longhorn. I was completely satisfied with the service and work performed. Greg even found a problem with my drivebelt that had remained hidden to me. I would say that he saved my bacon by finding and repairing my problem. I want to commend the staff and especially Greg and Brett for the fine experience that I was provided at your dealership, you have far exceeded my expectations. I look forward to more enjoyable times at Longhorn. Again, thanks! Oh yeah, the tires ride good too!"

I wish to convey a big Thank You to Chris Hoercher, Ron Miles, and all of the technicians involved in the repair of my bike. I had electrical problems and they were driving us all crazy but with the patience and understanding by all parties the problems have been resolved again a big Thank You to all.

Unfortunately I purchased my 2008 Street Glide @ Texas Harley, but couldn't  get serviced.

So I came to Longhorn Harley and they got me in quick. Then on  another occassion they were having a Saturday Party (crowded), and I wanted  to buy the airhorns for my bike. I asked the service dept "If I buy these  today can you put them on now?". The service dept. checked their schedule and said they would squeeze me in today.

Well that sold me on them as a  dealership. I have been going there every since. I highly recommend them because they have treated me like family even though I bought my bike somewhere else. They have always gone out of their way to get things done when I needed it done, and the dealership I bought the bike at just treated me like a number, and servicing after purchasing wasn't important. I hope 
they do change in the future, but it doesn't matter to me, as my next  purchase will be this year from Longhorn Harley ONLY. Great dealership run by great people that are always concerned about their family of customers.