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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"Good Morning!
Thought I'd drop this line commenting on the GREAT SERVICE I received from your parts counter...primarily Roy Becker and Wendy Genoway.
I was shopping for a part thru another dealership's inventory....was advised they didn't have it in stock. I was not suprised...fact being it was a painted part. This dealership's rep did a 'search'....informed me that your dealership had one in inventory....gave me the location and phone number.
Upon calling, I initially talked with Roy. He did the search...confirmed one was in stock....THEN went to physically verify. After discussing HOW I could purchase this item, I went to work (graveyards) assured the part was being held 'with my name on it'. Roy informed me he'd not be in on Friday (05/02/2008), and to ask for Wendy. The next morning I called....Wendy took the necessary information to complete the purchase, returned a call with the amount total, THEN returned another call with a UPS tracking number. AWESOME PEOPLE those two.
To make a long story short, I feel a dealership with employees like Roy and Wendy is responsible...down right DESERVING of my future business. Please commend these two on their excellent professional skills, knowledge, and willingness to 'please this customer'. In this day and time, people like Roy and Wendy are few and far between.
Thanks for your time, thoroughness, and committment....
Billy G"
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By: Bill Dayton,TX
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"92.5 talks about Longhorn HD so I went to check it out. It was well worth the ride. Roy in parts showed me around and I met almost everyone, including Alfred. I was so impressed that I called HD to comment. They wanted to know what my concern was. When I told them it was a compliment call, I thought the girl was going fall off her chair. I'm very happy with them and plan many more visits for "JUST ONE MORE PART". Thanks,Bob"
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By: Bob Royse City,TX
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"They are a team at this location. They take you around and introduce you to others and you come in and they know you. They are very helpful and friendly. They must have daily meetings and bring everyone at the dealership on new customers and old customer’s so they are up to date. I cannot speak more highly on the professionalism. Shop is clean, service is clean good selection of Bikes and parts and apparel.
If you are shopping for a New Bike or any other Items I would not miss this dealership!
James & Frances
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By: James Dallas,TX
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" I have had a very good experience with Longhorn and its entire staff. I recently had a 10000 mile service and check up and was completely satisfied with the work and timely matter in getting it done. I would highly reccomend Longhorn to everyone in both sales and service. My sales rep Ron has been great from purchase to service.Thanks to all at Longhorn Harley Davidson."
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By: Jerry Grand Prairie,TX
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"Thanks for everything. Steve is a great saleman,and took great care of me. Forrest"
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By: Forrest Combine,TX
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"I am new to the Harley family and I purchased an 07 Ultra from a private party. I came to Longhorn to get some advice and information on accessories on a Saturday afternoon. The place was packed but the accessory department (Windy) took to the time to answer my questions and offered advice. She knows her product and was most helpful. I was made to feel like my business mattered. I spent some money and joined the local chapter. Overall a very positive experience and I will be a repeat customer."
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By: Alan Waxahachie,TX
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"In FEB 2006 I bought my first Harley. Chuck was the sales person that help me. I had been stopping by Longhorn for many weeks and talking to Chuck. He never pressure me to buy, he said I like to sale Harleys because it fun and when you buy one you will be in a whole new family. Well it is TRUE, Now I stop by every chance I get. It like my other home.
I got a letter in the mail today that said Chuck was not with the sales department any more. Is he still with Longhorn? If not, Good luck Chuck. and stay in tough with the Longhorn family. Your a good friend.
Robert"
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By: Robert Venus,TX
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"Longhorn Harley Davidson has always been a great dealership. All aspects of the dealership to include sales, service and the accessory department have always been a pleasent experience. Everytime I brought my 2006 Road King Classic in for service I was amazed on the quality of the customer service and felt that Longhorn really cares about every customer. When I brought my Road King in for the 20,000 mile service, the reception was less than desireable and the service I received on my bike was not satisfactory. I imeadiality assumed that since Longhorn moved to a big facility and business is great, now they just became another Harley Dealer like the ones we have in the Metroplex. I left very disipointed and started the process to try and find a shop where I could get good service for my Road King. When the Longhorn management found out about the service and treatment I received I was contacted by Shane and he imeadiatally offered to make everything right. Longhorn picked up my bike at my work, preformed the service I requested and delivered the bike to me when I got off work. My Road King now runs like it is brand new and every issue I had with the bike has been taken care of. Longhorn Harley Davidson is still my Dealer of Choice. This dealership really does strive to have satisfied customers. Even though I may have caught someone on a bad day or an extreamly busy time when I needed service, Shane and his staff went out of their way to correct any issues that I had. Thank you!
Mike"
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By: Mike Fort Worth,TX
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"To all my friends at LHD. All of you have been the best to me. Everyone remembers my name and I feel like I am home with my family.Everyone allways makes time to talk and answer any question I have. I have purchased 2 bikes from your dealership since 2006. All purchases have been very enjoyable. The quality of service I have had done has been perfect in every respect. Bikes have had work done exactly as requested and are allways ready when promised.When I pick them up they are as clean or cleaner than when I brought them in.
Many thanks to Bruce,Roy,Wendy and especially Shane for taking the time to deal with me and answer all my questions.
Sincerely,
Ronald Ward
Customer For Life"
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By: Ronald Grand Prairie,TX
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"We are so pleased that your dealership took over Longhorn
The difference is like night and day.
Alfred Shane and the whole crew are all on the same path ..To help each biker make a good choice where he or she shops. From a new or used bike to all the clothing and chrome to add to that Bike . I was very glade to see that your growth has not changed the way you treat all of your customers . This is great to have you guys so close to deal and vist with. We have purchased two new road glides from your store and the process went very smooth, the service dept has meet all our requirements with prompt timley services..
Keep up all the great work and freindly employees .
Merry Christmas Pat and Denise Penwarden
Midlothian Tx Ps.. Denise suggest that you get more 4x shirts in.."
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By: Pat Midlothian,TX
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"Longhorn has the biggest selection to choose from and offers more options on there bikes right there on the show room floor than any other dealer we've been to. We bought 2 bikes from Chuck at Longhorn, first a 2007 Ultra Classic and then my wife bought a Fatboy 4 month later. You just don't come back for seconds if you don't love the place and the people, and we do. We tell everyone who is in the market for a Harley to go see Chuck and Shane at Longhorn. They're the best. After the sale, the owners of Longhorn Harley don't forget you, special letters, plaques, and birthday cards, etc. make us feel special. If you want the best service for your Harley, see Hector at Longhorn. Hector makes sure we get taken care of "First Class". We are treated like VIP's by everyone and always feel welcome. We live closer to other Harley Dealerships but we travel a little further to get the best treatment.
Thanks Longhorn, see you Saturday,
Bart and Karen
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By: Bart FORT WORTH,TX
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"I just waned to write to you on how great your sales representatives are at your facility. I have been looking for the Harley for 6 months now trying to find the best dealership in the Metroplex. My wife found your article in the Panache Magazine and told me to come down and see your facility in action. I am in the process of buying a Road King Classic and Kevin Pate spent 45 minutes showing my son and I the two you had on the floor. He went through all of the specs, showed me the Reinhardt exhausts system, chrome, started the engines, offered to let me test ride one and was just very down to earth.
I can tell you that I have been to HD of North Texas, Texas HD and Ft. Worth HD and you have the premier dealership in the Metroplex.
I will be buying a Road King Classic (Vivid Black with the Reinhardt exhaust system)over the next two weeks and I will be back to buy it from Kevin."
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By: Chris Coppell,TX
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"Maritia, Alfred, Shane, Chuck;
Series of Events:
April / 2007 - Byron Mitchell (my son-in-law) purchased a new bike from you. When I came down there to see it I met Alfred and Shane. Alfred you appraised my bike at $10,000, 3 hours after a competing dealership (2.0 miles from my place of employment) offered me $7000. Last year I took my bike to another competing dealership (8 miles from my home) and they offered me $6000 and told me that there wasn't much demand for an "Anniversary" Bike.
April - July / 2007 - Chuck contacted me a couple of times about getting together on a bike, but I was trying to refinance my home and wasn't willing to proceed until that was complete.
August / 2007 - Saw the Ultra w/ the side car on your used bike website and drove to your dealership the next day to see it.
August 24, 2007 - Sat down with Chuck and Shane to discuss trade-in-values, accessories and overall pricing options. Got conditional financing approval that night. Didn't have my bike with me, so didn't firm the trade offer. I was offered a little less by Shane than Alfred orignally indicated, but I also knew that the "08's were now out, so the bike was another year older.
Saturday, August 25, 2007 - I drove my bike to your dealership with the intention of leaving it until the new bike was ready with the accessories and new side cover wheel. Chuck informed me that the bike would be ready for me to take home the same day with the exception of the wheel. My bike was looked at and it appraised like was indicated on the previous night. My wife joined me at the delearship and was allowed a pick out a womens' top rather than a T-shirt, with no additional charge to us. We traveled 50 miles to deal with Longhorn HD rather than with 2 other dealerships that were more convenient. This was because of the way we felt we were treated and would be treated in the future.
Friday, September 21,2007 - Received the glass picture of my bike w/ card. BLEW ME AWAY!!!!!!!!! When my wife told our daughter about it, she said "You'd have thought that he had won the lottery." While the plaque was unique, it was the gesture that overwhelmed me.
Tuesday, September 25, 2007 - I want you ALL to know how pleased I am with the relationship you have cultivated with my wife and myself. I will tell everyone that asks me where to go for a bike "Go to Longhorn." They will treat you as if you are coming into their family. Prior to moving to Texas in 2000, I worked at the Saturn Plant in Spring Hill, TN for 10+ years. I've felt that the one thing that Saturn tried to get right from the start, was placing the customer first. Customer service was priority one. I believe that you have/are/will develope customer service to new levels and to that end you will have my wife and I as loyal customers. Thank you!!!!!!!!
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By: Terry ,TX
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"I love my bike,your store,your people. It was all great,....Thanks Ron Miles and Co.......We`ll see y'all soon!!
.....................Jimmy & Amanda"
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By: Amanda Tatum & G.P,TX
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"Well, saw your web-site, checked it out saw a bike.. I fell in love with it. I came to the dealership of nice, experienced,great people, and a great deal ...but,the wife said I need to make room in garage for my new toy. So, I'll be seeing you soon .THANK YOU SO MUCH.....D.TINDALL "
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By: dwight rowlettt,TX
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"I want to thank Steve, Shane, Kenn and everyone else involved in making my purchases enjoyable. From the staff in the back who helped me with boots and helmets, to the staff at the parts counter and to the staff up front who takes my money, I am very impressed with the attitude and helpfulness of everyone at Longhorn HD. It is a pleasure doing business with y'all!"
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By: Lawrence Burleson,TX
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"I drove 149 miles one way to have my 5000K service on my 1200 XL Sportster. Hector Grimaldo, service advisor, very extremely helpful on making my appointment and helping on my arrival. The service was excellent, professional, and done in a timely fashion. My highest compliments to Hector and his team of technicians. Longhorn HD is an outstanding dealership. Thanks for all your help. Vernon"
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By: Vernon Wichita Falls,TX
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"Longhorn was the third dealership for me to visit in two weeks. I had been looking at a heritage softtail and was indecisive about buying. I came in and sat on one, one more time and left. The next day Bruce called me and mentioned the great Harley Davidson Financing. I, of course bought the bike. In fact Bruce even had the bike delivered to my home.
Thanks Bruce.I have had such a good time on my new bike. "
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By: Jerry Aledo,TX
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"Just want to say Thanks to Bruce and Shane for making the sale of my Dyna Trike an enjoyable experience. With folks like this at a dealership, it makes all the difference in the world. Thanks, Connie "
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By: connie weatherford,TX
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"It is sorta a hobby of mine to visit any Harley dealership that I happen to drive by. I am new to the metro-plex and have gone to many in the area. I am glad that I found Longhorn. You see, my wife and I are from East Texas and we felt very close to our Harley dealership in Longview. People were genuinely interested in us, on and off the bikes. Since moving here, I was contemplating a trade or purchase but just couldn't find what I wanted or find who I wanted to do business with. No one wanted to even know our names. No one had a personality. No one had a smile for us as we came in the doors. Coming to Longhorn Harley was such a pleasant surprise. I was greeted the way we wer always greeted at "home". Before I knew it, I was introduced to several people in the Longhorn family and was told of the new move to the new facility. Believe it or not, as I shopped around and Chuck showed me around, I just happen to find the bike that I felt I had been looking for. Coincidence? Maybe. But its funny how things like this workout. It is all in the attitude and everyone's so positive. Chuck had the answers to all my questions and made me believe that this could happen. He worked tirelessly to accomodate me and make this a smooth, worryfree experience. He took care of all the details. I ended up making the deal on the day after the staff had made the big move down the street. It was a huge undertaking and I was wondering if I should give them a few more days to get things together. But...my wife and I went over and as busy as they all were, every employee that we saw took a minute to visit and talk and make us feel welcome. It was unbelieveable.
The deal was done, the bell was rung, and ovations were heard all over the facility. (The bell was still in the box and not hung yet!)
What a joyful experience! I applaud you all for your dedication first....to your customers! It is truely felt and appreciated and you will be more successful than anyone else in the area because of this. It also helps to have a good personality! It helps to be able to laugh in all situations!
Sincerely,
Phil Dingler, Alvarado"
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By: Phil Alvarado,TX
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"I lived in Grand Prairie from 1991 to 1999 and was a customer of Longhorn HD then. I had to move because of work. Well now I have moved back to Grand Praire and see they have built a new store. I am glad to be back "Home in GP" and happy to be back close to Longhorn HD. They were always great before and I am sure that they are even better now. "
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By: Louis Grand Prairie,TX
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"I have wanted a bike ever since i was little. My wife and I called and Kevin Pate told us to come in and talk. So we went down and 4 hrs later I was riding out on a Softail. Thanks to you all. I went with y'all cause we are big Texas Longhorn fans and your name caught our eye!"
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By: michael redoak,TX
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"While on a visit to Grand Prairie, we had no plans to buy a motorcycle, but decided to stop in and visit with the Longhorn Harley business. Those guys were awesome! I bought my first Harley Davidson, but it was not my first HD dealership visit. And since then, it has not been my only HD cycle purchase. In a year, we have moved up two more times. Many times, I strongly recommend customers to make that drive to Longhorn in Grand Praire, Texas -- it's well worth the trip. "
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By: Theresa West Monroe,,LA
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"Wow what a GREAT experience!!! We just went to look at a Harley and we were overwhelmed by the selection and great way we were treated. Alfred was outside and immediately assisted us when we were looking at the bikes. He answered our questions and gave us a card. We were about to leave when we decided to go back and talk to Alfred again. He suggested we go ahead and fill out a credit app. No pressure at all. We filled out the app, left to go grocery shopping and we had 2 items in our cart when we got the call we were approved. We left the store (without our items) and flew to Longhorn Harley and within the hour were signing the papers for our new Softail Heritage Harley. We needed a seat, they produced a seat. We needed back footpegs, they provided foot pegs. Even though they were closing, they stayed to install what we needed and finish our sale and we drove away in less that 2 hours. What great customer service. I HIGHLY recommend Longhorn Harley for a wonderful experiance in buying a harley!!!!!"
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By: Jamie & Mary Arlington,TX
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"I just purchased a Heritage Softail and Bruce, my salesman, was great. He made the sale of the bike and the transaction wonderful; it was so smooth that it almost didn't seem real. Thanks Bruce, I will send others your way.
Also the parts and service departments have been a great help in all areas and made my purchases smooth.
#1 in my book
thanks to all marvin "
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By: Marvin Weatherford,TX
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"The buying experience was painless Mark and Shane worked very hard to see that I got the bike that I wanted and that the deal was completed when they said it would be. I will refer all of my friends looking to get on a Harley to come see your dealership for all of their motorcycle or accessories needs. "
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By: Terry Arlington,TX
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"I personally have never had an experience like I have had w/Longhorn. After a couple of days of my bike purchase I ventured on in to look at goodies and such. I was introduced to some more people that I wasn't introduced to when the sale of my bike was final. Leaving with a smile on my face I looked forward to my next visit. The next visit was just a couple of days later. I ran into many of the same people that I had met days before and was quite impressed when they called me by name when they said HI and how ya doin. When I bought my bike I was told that its a big family at Longhorn, they couldn't have been more right. Years ago I went in to buy a T-shirt for a relative and was very disappointed by the people that were there at the time. Things have changed so much since that day. Chuck to me is not a salesman he's a great guy with a great love for bikes and people. Chuck never pressured me into anything and has always had an answer to any question I have had. I now have some partiality towards Chuck but everyone there is somebody I'd love to sit down next to and have a cold beer with. I don't just recommend Longhorn I highly recommend them. Longhorn is heading in the right direction and I don't think it will be long before they surpass all the others. I can't wait to really get involved with the rides and events that Longhorn is behind. Everyone that is associated with them are my kind of people. The next time you go down the road and see someone on a bike that looks like they don't have much experience but a big smile on their face that'll be me spreading the word about Longhorn!"
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By: steve mansfield,TX
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"I wanted to write you and say the effort on the purchase & delivery of our 2 Road Kings on Saturday 4/28/07, took extra effort on your part to conclude delivery that day.My wife and I have a new opinion of your dealership and the quality of the same. The extra effort, after a mistake, will make us a forever customer there. Thanks for all your effort!!!!!! We absolutely love our new bikes. Pleases forward this e-mail to our salesman, Bruce Grizzle and your general manager along with our thanks. We will be passing along your dealerships name & praise. Feel free to refer people to me if they need to know how good we were treated."
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By: Sammy ,TX
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"Fantastic! What can I say except everyone at Longhorn has been wonderful. Starting at the top with Alfred whom I met on the very first day I was there. Kevin Pate, my salesman and a big thank you to CAT who helped find me two helmets for both me and my son. I will be a loyal customer for years to come and I continue to brag on the quality of customer service I received during the entire experience. "
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By: Gregory Grapevine,TX
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"Kevin was a awesome salesman. Made the process so easy! I should have done it years ago."
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By: Anonymous Grand Prairie,TX
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"Being a "senior citizen" and a new rider, buying a new H-D was a big step for me, but an enjoyable experience. Everyone I have come in contact with at Longhorn has treated me as if I had bought a share of the dealership instead of just one bike. Carol and I feel like we have been adopted by the girls "up front". "
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By: Odie Duncanville,TX
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"I just purchased my first new Harley from Longhorn. I have never had a more enjoyable experience in purchasing anything. There was no high pressure sales tatics or anything, just a very knowledgeable sales staff that had answers to all my questions. I have had my bike now just under a month and I was amazed at what I received in the mail, a glass ecthed plaque of my bike. This is just one of the little things that will keep me coming back to Longhorn Harley Davidson. Again Thank you for everything."
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By: W. A. Burleson,TX
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"I purchased a used 2005 Sportster 1200XL on March 2nd, 2007. The Salesman was Mr. Ron Miles. He went out of his way to make sure my experince of buying my first HD was enjoyable. I did not feel any pressure to buy or to get the papers signed. He answered all of my questions and concerns with the purchase. I would recommend Longhorn HD and Mr. Miles to anyone that wanted the thrill of owning and riding the world's best motorcycle. Everyone at the dealership was helpful and went out of their way to make my buying experince exciting and fun. IF YOU WANT TO BUY A HD GO TO LONGHORN HD WHERE YOU ARE MORE THAN A CLIENT YOU BECOME PART OF THEIR FAMILY"
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By: William Cedar Hill,UT
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"the service i recved was great i have been whating for a year to buy my bike and you guys made it happen i can not thank you enough keep up the great work thanks"
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By: michael arlington,TX
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"I have been super impressed with the customer service attitude exhibited by every employee at Long Horn. The first time I came in I was helped by Shane. I explained that I was not there to buy but just look at some different models and in fact did not have my license at that time. Eventhough, he knew I was not buying, he spent the better part of an hour with me answering questions and showing me around the dealership. The second and third time I came in, Ron helped me because Shane was not available. Again, I was just looking with no intention of buying. Ron was very helpful in answering my questions and my wife's questions. He went the extra step in asking his wife to call mine for lady to lady questions. On the third trip Ron showed me the bike I wound up buying.
New experience, bought the bike without any high pressure sales tactics used by the dealer for extended warranties, accessories, etc. I don't think I have ever bought any type of vehicle without having to tell the F&I dept that I did not want extended warranties, or whatever, several times. Not so with Shane, he asked if I wanted an extended warranty, answered my questions and waited for my answer. No pressure = great experience, no haggling.
I have been back several times for accessories and received great service and great advice. The friendliest group of employees I have ever dealt with. Quite a rarity in North Texas.
I am recommending Long Horn to all my friends. In fact, I have already brought one in to look at buying a Harley.
I plan on doing business here for years to come."
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By: Gaylen Arlington,TX
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"I have been a customer of Longhorn for a long time now and recently had to have my bike repaired due to an accident.
Hector has been my contact during the entire process and I wanted to let you know what a pleasure it has been to work with him. He walked me through the entire process, was extremely informative, put me in contact with all the right people, and knew how to deal with the insurance company.
Hector’s capability and customer service sense were exceptional. The practical knowledge he possesses and delivers to the customer is invaluable to Longhorn.
Since I’ve been coming to Longhorn, Hector has always been the most aggressive to assist with new ideas and upgrades to my motorcycle.
I want to thank you for all you do at Longhorn and look forward a great year of riding.
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By: Anonymous Arlington,TX
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"I WAS LOOKIN AT DUECE USED THAT LONGHORN H-D HAS THE SALESMAN MARK AND MYSELF TALKED FOR ABOUT THREE MINS ON THE PHONE AND I KNEW THIS PLACE WAS ALL ABOUT CUSTOMER SERVICE AND TAKING CARE OF CUSTOMER NEEDS THEN I MET SHANE (THE F&I GUY ) WITH MARK AND SHANE WORKIN ON A DEAL THEY OFFERED BETTER SERVICE THAN MY LOCAL DEALERSHIP THATS WHAT CUSTOMER SERVICE IS ALL ABOUT I LIVE IN CENTRAL TEXAS 2 HOURS FROM THESE BOYS AND THEY ARE WILLING TO GO THAT EXTRA MILE TO TAKE CARE OF CUSTOMERS WHEN YALL ARE LOOKIN FOR NEW OR USED BIKE COUNT THESE GUYS IN THEY WILL MAKE IT HAPPEN MARK AND SHANE YOUR DEALERSHIP ARE VERY LUCKY TO HAVE YALL ON BOARD WITH THEM YALL TAKE CUSTOMER SERVICE TO NEW LEVEL AND YOU DONT FIND THAT ANY MORE MARK AND SHANE THANKS FOR ALL THE HARD WORK AND TIME YALL PUT INTO THIS "
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By: chip Belton,TX
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"I've bought two bikes @ longhorn h d and have had the best service from both the salesman ,parts , and service dept. I bought a new 2003,and 2005 model roadking & ultra classic ,and was very happy with both bikes , and the service I received !!!!"
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By: robert waxahachietx,XX
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"Thanks for the great effort to find the short on my bike. Bob worked hard to trace down a small pin hole in the wiring for the fuel system"
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By: Michael Arlington,TX
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"I Bought my first Bike on 8-11-06 at Longhorn in Grand Prairie . I had a wonderful time with the staff who are very friendly. They were able to help me with any questions that i had during my purchasing process and first service job. When i get ready to buy another they will have me as a repeat customer. I would recommend this dealership to anyone interested in purchasing a Harley. Thanks Longhorn . "
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By: Jody Kemp,TX
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"The only place to buy. I've bought 2 bikes from Longhorn, and if there comes a time for #3, they can be assured that they will see my happy, drooling face in the showroom! Thanks for all you do."
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By: rob cedar hill,TX
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"Purchasing my 2007 FLHT was by far one of the most satisfying experiences in my life. The entire staff at Longhorn were GREAT! It was one smooooooth operation! Thanks Chuck and Shawn for the help and assistance. Carol & I are proud to be a part of the Longhorn Harley Family!"
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By: Mike Grand Prairie,TX
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"I did not get my bike from your dealership, but I do use your parts and service. Keep up the good work. "
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By: Michael Arlington,TX
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"I drive 80 miles one way. shure theres others but none I have visited have even come close to the service dedication honesty and just down right friendly people. the ride is a pleasure it self. but you guys make it just that much better thanks again. STEVE JONES "
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By: STEPHEN MABANK,TX
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"This purchase was more than buying a bike for me it was a life changing experance, as i have riden sport bikes for the past twenty plus years. Mark helped me pick the model that would meet my needs and wants. Then helped me pick the options to fit me and make it stand out form any other on the road. The whole team rallied together to build and deliver a frist class dream. My 2006 softtail Heritage classic and I are very happy to be a part of the longhorn family now. See you out on the road. G.F.W."
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By: George arlington,TX
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"I have never enjoyed such an effortless process in purchasing ANYTHING before coming to Longhorn! Mark was absolutely awesome and assisted us in the purchase of my Night Train. Shane was also helpful in tweaking the paperwork and getting us on the road. I knew that purchasing my first Harley would be an exciting experience, but the staff at Longhorn made it memorable! Thank you!"
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By: James Watauga,TX
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"I just wanted to commend your service dept for excellent service (particularly Hector and Greg). I was riding on a trip recently on my way from Houston to Canada when my check engine light came on intermittently. I called Hector when I was about 2 hours away. He said they were very busy, but to bring it in and they would find out what the problem was. When my riding buddies and I pulled into Longhorn HD, he immediately had a look at it and took it to Greg to find out the problem. It turned out to be a minor problem (plug wire) that was throwing the diagnostic code. Greg fixed it right away and my buddies and I were back on the road within about 15 minutes.
I really appreciate you guys taking the time to help a biker out that is on the road and travelling. Not all dealers do that. As a matter of fact that same morning, before calling Longhorn HD, I had wasted 3-1/2 hrs at a dealership north of Houston that kept telling me they would look at it, but continually put me off.
Daryl in Houston"
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By: Anonymous Houston,TX
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"I sent a seperate e-mail just before this, and it was sort of a "Thank You" for the welcome I got from your associate Chuck Galaway. "
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By: Doug Grand Prairie,TX
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" THEY REALLY KNOW HOW TO TREAT A COUSTOMER THIS WAS MY FIRST BIKE I HAVE EVER BOUGHT THEY WERE NOT OUT TO MAKE A SALE BUT TO FIND OUT MY NEEDS AND WHAT I COULD HANDLE BUT YOU CAN BELEAVE THAT THEY WILL HAVE A COUSTOMER FOR LIFE THANK YOU"
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By: Charles coleman,TX
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"Thank's to the entire staff! Everyone went out of there way to help. This was a pleasure after visiting many Dealers and not having any success with help or friendly atmosphere. Special thanks to Shane,Mark & Chuck. It is a prevlidge to be a Longhorn customer.
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By: steve arlington,VT
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"I CALLED LATE ON SATURAY TO SEE IF I COULD GET AN OIL CHANGE,NO ONE ELSE COULD IT . NOT ONLY DID YOU GET ME IN
YOU DID A 5K SERVICE AND BRAKE PADS ON THE REAR EVEN THOUGH
IT WAS AFTER CLOSING WHEN YOU FINISHED,YOU DID NOT RUSH THE JOB.I WANT TO SAY THANK YOU AND YOU HAVE A NEW CUSTOMER
WHO IS VERY HAPPY."
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By: BOB ARLINGTON,TX
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"We did a lot of shopping before deciding which motorcycle to buy. At every other Harley dealership visited, we felt a bit "less than worthy". That was before we met Alfred, Shane and Bruce. Our experience at Longhorn Harley Davidson was trully a great one. The staff worked hard to offer the bike we dreamed of at great price and offered a finance rate better than our Credit Union. Accessories and clothing, parts and service and even those we spoke with by phone made us feel welcome and proud to have finally joined the family.
We proudly "rang the bell" after taking delivery on our new 2006 Ultra Classic. The combination of great machinery and an awesome dealership add up to ONE SWEET RIDE! It's great to be in the family!"
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By: Pat Arlington,TX
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"I have owned and ridden Harley's continuously since 1973 here in the Metroplex. I have had dealings in the past with Longhorn, since opening, that left me somewhat less than satisfied. I came to your shop last Wednesday, May 3rd in need of two new tires and met Brett at my appointed time, he was very friendly and helpful. Greg was the service tech on the job, very knowledgable. I have to say that since the change last year attitudes have changed for the better at Longhorn. I was completely satisfied with the service and work performed. Greg even found a problem with my drivebelt that had remained hidden to me. I would say that he saved my bacon by finding and repairing my problem. I want to commend the staff and especially Greg and Brett for the fine experience that I was provided at your dealership, you have far exceeded my expectations. I look forward to more enjoyable times at Longhorn. Again, thanks! Oh yeah, the tires ride good too!"
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By: R. C. Midlothian,TX
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" I have purchased four bikes from Longhorn and it has been a very satisfying experience. Have bought three from Jon.
I have 29,000 miles on my 2005 ultra classic already and it has been trouble free."
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By: David Waxahachie,TX
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"My husband and I have purchased 2 Harleys from Longhorn and we wouldn't go anywhere else. Bruce is the best salesman. We are always made to feel like family there and are on first name basis with everyone there. Each department has bent over backwards with any problems we may have had. I always recommend Longhorn to everyone we know that is interested in purchasing a Harley. Keep up the good work!"
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By: Mary Anne Grand Prairie,TX
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"Longhorn is all 5 star, Its like a 2nd home now. I got my first Harley there. Chuck was the best sales person I ever seen. He made it so much fun. Longhorn is also a great place to go and hang out and meet new friends and old ones. I ride everyday. "
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By: Robert Venus,TX
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"Are you vertically challenged?...not a problem for the mechanics at Longhorn! I will forever be greatful for the "can do" attitude in lowering my Screamin'Eagle Deuce
and making other modifications to fit a "short" person! Thanks to the whole Longhorn H-D Team, the best in the metroplex! Are you lookin' for a family to ride with? Go see, do with us! ---Shorty"
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By: Anonymous Arlington,TX
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"There are few places you do business with and say you're proud you did business there. Longhorn Harley-Davidson is one of those stores. Excellent, non-pressure, sales, knowledgable finance and insurance department, friendly service and a great parts department. If you want a Harley, you need to visit Longhorn."
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By: Charlie Fort Worth,TX
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"Longhorn is the most friendly and open Harley Davidson store I have been in. They are family oriented and treat all people, whatever their age, with respect and courtesy. Bruce was just great in helping me choose the best bike. He is very knowledgeable about the Harley Davidson product line and works well with people. The service and parts departments go out of their way to help. The HOG chapter is like family and loves to get together to go on rides, to go eat, to have fun, or help others. My wife loves the LOH, a unique group of women! "
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By: Dave Grand Prairie,TX
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"We have purchased 2 Harley-Davidson's from Longhorn. Our experience with everyone that works there has always been the best! They really know how to take care of the Customers! My Brother-In-law also bought his New Heritage at Longhorn because of our great relationship with the dealership! Thanks for providing 5 STAR service in all catagories! Longhorn customers for Life!"
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By: Bruce Arlington,TX
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"They are the best!! I'll never forget either of our two grand ownership days, when we first purchased our Heritage and then my Lowrider! Even 2-1/2 years later, I still want to get on their intercom and shout, "I LOVE my Harley-Davidson", and it's all thanks to the 5 star Longhorn dealership. Thanks!"
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By: Jamie Arlington,TX
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